Job title: Technical Service Delivery Advisor
Job type: Permanent
Emp type: Full-time
Industry: Telecommunications
Skills: 2nd Line Support
Salary from: GBP £30,000.00
Salary to: GBP £30,000.00
Location: Gloucester
Job published: 14/09/2020
Job ID: 32572

Job Description

A technology-driven, global communication company is looking for a Technical Service Delivery Advisor to join their fast-paced, exciting team. Their innovative solutions help to connect businesses across the world.

ABOUT THE ROLE

As a Technical Service Delivery Advisor, you will be responsible for providing second line support, investigating and resolving escalated queries and recommending solutions for clients.

BENEFITS

Build your career within a company at the forefront of the technology industry. You can enjoy lots of employee perks and career development opportunities. They offer 25 days holiday (plus bank holidays) for a great work-life balance.

RESPONSIBILITIES

As a Technical Service Delivery Advisor your key duties will include:

  • Investigating, testing and recreating advanced product issues
  • Responding to escalated queries from first line support, internal teams and clients
  • Leading client service calls
  • Testing product enhancements and bugs
  • Fixing product configuration issues

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Technical Service Delivery Advisor, you must have:

  • 2-3 years client-based 2nd – 3rd line technical support experience ideally within an international company
  • Knowledge of HTML, CSS and Dreamweaver is preferred
  • Experienced in using browser Developer Tools for troubleshooting is preferred
  • Excellent communications skills with a professional and confident telephone manner
  • Ability to investigate and use problem solving skills to resolve technical issues

NEXT STEPS

If you’re interested in becoming a Technical Service Delivery Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!