Job title: Customer Experience Co-Ordinator
Job type: Permanent
Emp type: Full-time
Industry: Medical
Salary from: GBP £24,000.00
Salary to: GBP £25,000.00
Location: Cardiff
Job published: 23/02/2021
Job ID: 32625

Job Description

A worldwide distributor of products, services and supplies for the healthcare sector is looking for a Customer Experience Co-Ordinator to join their supportive team.

ABOUT THE ROLE

As a Customer Experience Co-Ordinator, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve customer services.

BENEIFTS

You would be working within a caring organisation that offers lifelong learning and career progression, plus a broad array of other benefits.

RESPONSIBILITIES

As a Customer Experience Co-Ordinator your key duties will include:

  • Tracking customer experiences across all touchpoints
  • Collaborating with all key areas and stakeholder to enhance customer services and brand awareness
  • Aligning customer experience strategies with VOC feedback, as well as informing customers about new product features and functionalities because of continuous service improvement initiatives
  • Identifying customer needs and taking proactive steps to maintain positive experiences
  • Responding to customer queries and complaints via phone, email, social media, or chat applications
  • Analysing customer feedback on voice of the customer feedback product ranges and new releases as well as preparing reports
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements
  • Analysing performance of teams activities and resolutions, identify problem areas and work with the Service Manager to devise and implement solutions to enhance quality and prevent future problems

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Experience Co-Ordinator, you must have:

  • 5+ years' experience as a customer experience specialist or similar role
  • Extensive experience in gathering and interpreting customer experience information
  • Solid knowledge of online customer engagement platforms
  • Proficiency in Microsoft Office and CRM software
  • Exceptional interpersonal skills and a client-centred approach

NEXT STEPS

If youre interested in becoming a Customer Experience Co-Ordinator, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!