Job title: Customer Experience Co-Ordinator
Job type: Permanent
Emp type: Full-time
Industry: Medical
Salary from: GBP £24,000.00
Salary to: GBP £25,000.00
Location: Cardiff
Job published: 23/02/2021
Job ID: 32625

Job Description

A worldwide distributor of products, services and supplies for the healthcare sector is looking for a Customer Experience Co-Ordinator to join their supportive team.


As a Customer Experience Co-Ordinator, you will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve customer services.


You would be working within a caring organisation that offers lifelong learning and career progression, plus a broad array of other benefits.


As a Customer Experience Co-Ordinator your key duties will include:

  • Tracking customer experiences across all touchpoints
  • Collaborating with all key areas and stakeholder to enhance customer services and brand awareness
  • Aligning customer experience strategies with VOC feedback, as well as informing customers about new product features and functionalities because of continuous service improvement initiatives
  • Identifying customer needs and taking proactive steps to maintain positive experiences
  • Responding to customer queries and complaints via phone, email, social media, or chat applications
  • Analysing customer feedback on voice of the customer feedback product ranges and new releases as well as preparing reports
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements
  • Analysing performance of teams activities and resolutions, identify problem areas and work with the Service Manager to devise and implement solutions to enhance quality and prevent future problems


To be considered for the role of Customer Experience Co-Ordinator, you must have:

  • 5+ years' experience as a customer experience specialist or similar role
  • Extensive experience in gathering and interpreting customer experience information
  • Solid knowledge of online customer engagement platforms
  • Proficiency in Microsoft Office and CRM software
  • Exceptional interpersonal skills and a client-centred approach


If youre interested in becoming a Customer Experience Co-Ordinator, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!