Job title: Customer Service Administrator
Job type: Permanent
Emp type: Full-time
Industry: Medical
Salary from: GBP £19,500.00
Salary to: GBP £21,500.00
Location: Cardiff
Job published: 02/12/2021
Job ID: 32874

Job Description

We have a great opportunity for an enthusiastic individual to work as a Service Desk Administrator in Glasgow on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector.

As a Service Desk Administrator, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.


  • Processing planned and unplanned service and repair requirements
  • Closing out engineer worksheets and creating invoices
  • Closing outstanding calls and booking follow-up calls as appropriate
  • Booking Contract Servicing
  • Processing orders for spare parts
  • Liaising with internal departments
  • Dealing with customers and suppliers
  • Proactively call customers and promote our serving business.


  • Experience within customer service, call centre or coordination role
  • A technically minded, confident individual
  • Ability to work independently
  • IT Literate e.g. Excel, Word and Outlook
  • Ability to multitask effectively and build strong relationships with clients
  • Ideally has had experience with MRP or CRM systems


Work within a caring organisation that offers lifelong learning and career progression plus a broad array of other benefits.

Interested? Don’t miss out on becoming a Service Desk Administrator working in a supportive team. Why wait? Get your career moving now and apply today.

We look forward to hearing from you.