Job title: Technical Support
Job type: Permanent
Emp type: Full-time
Industry: Retail
Salary from: GBP £19,000.00
Salary to: GBP £21,000.00
Location: Manchester
Job published: 02/02/2022
Job ID: 32940

Job Description

An incredibly successful, people-centred enterprise is looking for a Technical Support Advisor to join their team. This role is hybrid, with flexibility to work in the office for c.2 days a week, or more if you prefer the office environment.

As a Technical Support Advisor, you will be responsible for handling telephone and email enquiries from existing customers, ensuring customer needs are met.

BENEFITS

Working for this company will give you fantastic opportunities. This company offers you 3 volunteering days per year to help a community cause of your choice. You’ll receive an excellent benefits package inclusive of competitive salary, pension contribution and a car allowance. You’ll also gain discounts from a range of businesses!

RESPONSIBILITIES

  • Understand customer needs and identify root cause of any faults with the service.
  • To identify and rectify faults, liaising with our suppliers and other department members.
  • Ensure effective and timely communication is maintained with the customer throughout the life of faults.
  • Identify customer delivery issues during the fault cycle and escalate appropriately.
  • To maintain up-to-date and accurate customer information.
  • To communicate with our suppliers in order to swiftly resolve any customer faults/issues following clearly set out escalation points.

 

REQUIRED SKILLS AND EXPERIENCE

  • A knowledge of ADSL, VDSL and FTTP, email clients and servers, POP/IMAP, wireless configuration and a knowledge of Windows/Mac, IOS/Android.
  • Candidates will have a good understanding of networking, wireless, ethernet, pinging, traceroutes, general telecoms knowledge, how to set up a router etc
  • Experience of mobile diagnostics and repairs.
  • Experience of dealing with customers over the phone and via email.
  • Good written and spoken English, including excellent telephone skills.

NEXT STEPS

If youre interested in becoming a Technical Support Advisor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!