Job title: Customer Service Advisor
Job type: Permanent
Emp type: Full-time
Industry: Banking
Expertise: Administration
Salary from: GBP £21,300.00
Salary to: GBP £22,300.00
Location: Coventry
Job published: 02/08/2022
Job ID: 33075

Job Description

An award-winning mutual Building Society are recruiting for a Customer Service Advisor to join their team. As a Customer Service Advisor, you will provide outstanding customer service to members who are going through challenging times, giving advice and support to customers who are facing financial difficulty. This is a telephone-based role which requires the ability to deal with complex situations in a sensitive manner. The role offers hybrid working with a couple of days working in the office in Coventry and the rest of the time homebased once you are fully trained. Hours are Monday to Friday 9 am 5 pm and one in 4 Saturday mornings 9am 12noon.


In this role you will receive a superb flexible benefits package to include 25 days holiday plus bank holidays, rising with length of service, the option to buy and sell holidays, great contributory pension contributions, life insurance, free personal health insurance, company bonus scheme, employee service recognition rewards, and child care vouchers to name a few. The company also provide brilliant long term personal development opportunities to be able to progress your career.


  • Working with customers to provide help, advice and guidance around mortgage payments
  • Dealing with complex enquiries and agreeing affordable payment plans and regularly reviewing existing payment agreements
  • Dealing with taking action on cases where more persistent defaults are happening
  • Working with professional third parties like solicitors, estate agents and debt counsellors and be fully accountable for your own workload and diary planning. There are no financial targets with the aim to do whats right and fair for the customer.


  • Previous experience in delivering a high level of customer service from a fast-paced environment with evidence of dealing with more complex and / or sensitive customer enquires
  • Be a strong, empathetic and confident communicator
  • Have a clear ‘can-do’ attitude and are able to manage your own workload and diary
  • Collections and / or recoveries experience is desirable, but if not, the company has a thorough training plan to get you up speed


Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.




Do you have previous customer service experience?

Do you have experience dealing with sensitive and challenging situations?

Do you have an excellent telephone manner?