Job title: Customer Service Administrator
Job type: Permanent
Emp type: Full-time
Industry: Banking
Expertise: Customer Service
Salary from: GBP £23,430.00
Salary to: GBP £23,430.00
Location: Coventry / Hybrid
Job published: 30/08/2022
Job ID: 33090

Job Description

Our client, in the finance and banking sector, is looking for a Customer Service Administrator to join their Contact Centre. You will be working 35 hours, shifted between the hours of 8am 7pm and some Saturdays 9am 2pm. Once confident in the role, hybrid working will be offered with 2 days in the office and 3 days remote.

BENEFITS

In this role you’ll earn 10% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Administrator your key responsibilities will include:

  • Answering inbound calls in a polite manner
  • Dealing with mortgage queries effectively ensuring that you are adhering to policies
  • Inputting information accurately and efficiently
  • Keeping up to date with products and lending policies

WHAT YOU’LL NEED

To be considered for the Customer Service Administrator role, you must have:

  • Experience in a fast-paced customer service role
  • Confidence communicating with a range of different people
  • Experience with handling complaints and dealing with challenging situations
  • A passion to deliver an exceptional service

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Administrator role is the right position for you.