Job title: Customer Service Advisor
Job type: Permanent
Emp type: Full-time
Industry: Banking
Salary from: GBP £20,517.00
Salary to: GBP £20,517.00
Location: Oxford
Job published: 24/11/2022
Job ID: 33133

Job Description


£20,517 (Inclusive of shift allowance)

A mutual building society is looking for a Customer Service Advisor to be the first point of contact for customers coming into the branch by providing exceptional level of customer service. This role would be suitable for anyone with customer service experience whether youve come from retail, hospitality, or warehouse etc.

This role is a full time. Working 35 hours a week shifted between 9 – 5 Monday to Friday with some Saturday mornings.


In this role youll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.


As a Customer Service Advisor your key duties will include:

  • Being the first point of contact for customers coming into the branch
  • Handling the process of paying money in and taking money out
  • Helping customers and finding resolutions for them
  • Giving clear, accurate information in a friendly, professional, and efficient way
  • Building relationships with members
  • Supporting administration enquiries by taking telephone calls and inputting information accurately
  • Completing transactions accurately and handling money safely
  • Keeping up to date with services and policies


To be considered for the Customer Service Advisor role, you must have:

  • Experience in a customer service role
  • Experience providing an excellent level of service
  • Cash handling experience
  • Confidence to talk to a range of different people


Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.