Job title: Head of Account Management
Job type: Permanent
Emp type: Full-time
Industry: Human Resources and Personnel
Salary from: GBP £50,000.00
Salary to: GBP £50,000.00
Location: London/Hybrid
Job published: 15/11/2022
Job ID: 33142

Job Description



UP TO £50,000 + £8-10k BONUS

Our client, a Global HR tech organisation, are looking for a Head of Account Management to join their fun and exciting team in London. The business is going through a period of exponential growth, so you will be joining a thriving business during an exciting period of expansion. As the Head of Account Management, you will be leading and growing a team of Account Managers.


This role offers hybrid working, with 1 to 2 days at home a week. Additionally, they offer 25 days of holiday, and an early finish on Fridays, fortnightly, for a healthy work to life balance. The company also offers a number of other benefits, such as monthly team nights, plus a summer team overseas trip and weekly Deliveroo lunches.


As a Head of Account Management your key duties will include:

  • Managing and developing a busy team of Account Managers and their day-to-day tasks, through excellent mentoring and coaching
  • Achieving and exceeding retention targets for customers
  • Liaising with Head of Client Services, the Product and Marketing teams, and external businesses to plan, strategize and improve customer experiences
  • Own and enhance onboarding of suppliers to ensure an excellent end to end experience
  • Work with the Senior Management team to drive an excellent team culture and environment



To be considered for the Head of Account Management role:

  • Background within a sales/account management position
  • Proven managerial/team leader experience of a high performing sales function
  • Excellent technical and analytical skills to help yourself, and your team, meet and exceed targets through KPIs and raw sales data
  • Excellent communicator and relationship builder at all levels
  • Highly organised with the ability to manage multiple projects and priorities
  • Keen problem solver with a passion for improvement
  • Proven experience in a fast-paces B2B Account management or Client Success role
  • Experience recruiting, leading, and managing a high performing Account Management function


Does this sound like you?

Send your CV and one of our team will review your application to see if the Head of Account Management is the right position for you.