CUSTOMER SERVICE ADVISOR

BURTON-ON-TRENT

Up to £27,000 + BONUS + BENEFITS

12 Month FTC

A thriving Financial Institution based in Burton on Trent is looking for a Customer Service Advisor to join their fast-paced, exciting team.

ABOUT THE ROLE

The Customer Service Advisor will be responsible for the collection of overdue accounts and ensuring all cases are actioned effectively and efficiently.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Advisor your key duties will include:

• Working with the Collections Manager and collecting on overdue accounts
• Liaising with customers via telephone and email on a daily basis
• Liaising with 3rd parties such as insurance companies, repossession agents, legal and sales representatives
• Providing updates on arrear cases and preparing reports when required
• Allocating monies and administering direct debits

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Advisor, you must have:

• Educated to GCSE level with passes in Maths & English as a minimum
• Previous Debt Collections or Complaints experience is beneficial but not essential, happily consider someone with previous phone-based customer service experience
• Excellent communication and relationship building skills
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Service Advisor apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!