INSTALLATIONS COORDINATOR

CARDIFF/HYBRID

£23,500 + 10% BONUS

FULL-TIME, PERMANENT

 

We have a great opportunity for an enthusiastic individual to work as an Installations Coordinator. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.

As an Installations Coordinator, you will be responsible for providing excellent communication, co-ordination and support to customers to ensure that any issues arising from installation are dealt with quickly and efficiently to improve customer satisfaction and minimise business impacts and reduce escalated complaints.

Responsibilities:

As an Installations Coordinator, you will be:

• Communicating clearly and effectively through various mediums, ensuring the customer’s issues post install are booked quickly and efficiently.
• Optimising the use of Engineers’ time through careful planning and correct allocation of resources to ensure a prompt resolution
• Instructing external carriers to arrange transportation of goods
• Tracking deliveries, obtaining proof of delivery, investigating missing or damaged parcels and arranging collection of items.
• Logging and resolving post install issues, liaising closely with the Sales Support Team.
• Providing trends and reporting on Post install issues and make recommendations on how the process can be improved and point of failure can be addressed
• Accurately recording all communications and actions into the CRM system

 

Requirements:

To be considered for the role of Installations Coordinator you must have:

• Previous experience within a Coordination or Phone-Based Customer Service/Complaints environment

• Excellent problem solving skills
• IT literate with knowledge of Microsoft Office
• Excellent communication and relationship building skills
• Highly organised and able to multi-task

 

So, if you are interested in becoming an Installations Coordinator, then apply with your CV today.

Why miss out? Apply now!

 

Do you have experience within a coordination or administration role?

Do you have phone based customer service or complaints experience?

Do you have problem-solving experience?

 

 

CUSTOMER SERVICE ADMINISTRATOR

CARDIFF / HYBRID

£23,500 PRO RATA

TEMP TO PERM 6 MONTH FTC

 

We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, temp to perm contract. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.

 

As a Customer Service Administrator, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met. The team operates Monday to Friday between the hours of 8am and 5.30pm and you will need to be flexible to work shifts between these hours.

 

Responsibilities:

As a Customer Service Administrator, you will be:

•   Dealing with customers and suppliers

•   Processing planned and unplanned service and repair requirements

•   Closing out engineer worksheets and creating invoices

•   Closing outstanding calls and booking follow-up calls as appropriate

•   Booking Contract Servicing

•   Processing orders for spare parts

•   Liaising with internal departments

•   Participating in special projects and performing other duties as required

 

Requirements:

To be considered for the role of Customer Service Administrator you must have:

•   Experience within a customer service, call centre or administration environment

•   Strong problem-solving skills

•   A technically minded, confident individual

•   IT Literate e.g., Excel, Word, and Outlook

•   Ability to multitask effectively and build strong relationships with clients

 

So, if you possess a warm, welcoming, and friendly disposition, and are interested in becoming a Customer Service Administrator, then apply with your CV today.

Why miss out? Apply now!

CUSTOMER OPERATIONS MANAGER
CARDIFF
£50,000 + £5,000 bonus + Car Allowance

 

Are you a strong manager, that exudes confidence, and has a passion for delivering an exceptional level of customer service?

 

Then this could be the role for you!

 

A worldwide distributor of products, services and supplies for the healthcare sector is looking for a Customer Operations Manager to join their team. You will be responsible for managing the customer service team, through a team leader structure, ensuring an excellent level of service is provided, and play a key role in the growth and development of the business.

 

BENEFITS

Not only does the role have a competitive salary, 25 days of holiday a year with the option to buy more, but the company also offers life insurance, a cycle to work scheme, subsidised gym membership, employee discounts, health and wellbeing support and much more.

 

RESPONSIBILITIES

As a Customer Operations Manager your key duties will include:

• Managing, training, and coaching the customer service team to ensure a high-quality service
• Monitoring the performance, metrics, benchmarks, product liability issues, and implementing improvements
• Measuring performance by analysing data reports and trends, ensuring all KPIs are met
• Adhering to policies, procedures and health and safety legislation
• Tracking and managing the engagement metrics and strategy
• Monitoring complaint oversight and resolutions
• Identifying and implementing service and business improvements

 

REQUIREMENTS

To be considered for the role of Customer Operations Manager you must have:

• Demonstratable management experience in a customer focused environment, i.e., Call Centres, Health and Social Care, Retail, the Service Sector etc.
• Experienced managing Managers

• Strong people management, focused on coaching and developing teams
• Excellent communication skills, both written and verbal
• Strong leadership, motivation, and support skills
• Great organisation, time management and project planning skills

 

NEXT STEPS

So, if you possess a passion for design, and are interested in becoming a Customer Operations Manager, then apply with your CV today. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why miss out? Apply now!

 

Do you have management experience in a customer focused environment, i.e., Call Centres, Health and Social Care, Retail, the Service Sector etc?

Do you have experience managing Managers?

Do you have a passion for coaching and developing teams?