COLLECTIONS SPECIALIST

BRISTOL

£28,800

Our client based in Bristol is looking to recruit a Collection Specialist to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Collection Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Collection Specialist you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Collection Specialist, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience within a B2C environment
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Collection Specialist, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

CUSTOMER SERVICE TEAM LEADER (FINANCIAL SERVICES)

BRISTOL

£38-44K

Our client is looking to recruit a Customer Service Team Leader with significant experience in financial services or banking environments. It’s a full-time, permanent position with hybrid working offered. We’re looking for a strong leader with excellent communication skills and a focus on continuous improvement.  

ABOUT THE ROLE

As a Customer Service Team Leader, you will:

• Lead a team of Customer Service Advisors, responsible for regular 121s, performance reviews, feedback, coaching etc.
• Act as the first point of escalation for complex or sensitive customer cases, providing expert guidance, resolution, and assurance.
• Monitor performance against team KPIs for service levels, first contact resolution, complaint prevention, and QA.
• Supports with customer contact volume during busy periods to meet service commitments.
• Deliver structured coaching and case reviews focused on quality and compliance.
• Promote continuous improvement and innovation.

REQUIRED SKILLS & EXPERIENCE

• Strong experience leading or managing a customer contact team within a Financial Services/ Banking environment.
• A thorough understanding of FCA regulatory frameworks.
• Proven ability to handle escalations, complaints and high profile cases.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to interpret data and translate insight into practical improvement actions.
• Proven experience improving overall team performance against SLAs/KPIs.
• A professional approach with the ability to inspire a team and promote a positive culture.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today!

VULNERABLE CUSTOMER SPECIALIST

BRISTOL

£28,800

Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.

This is a full-time, permanent position with hybrid working on a 3:2 split.

ABOUT THE ROLE

• As a Vulnerable Customer Specialist, you’ll be responsible for handling particularly challenging, high-risk and sensitive cases, often dealing with vulnerable customers.

• In addition to this, you will support the Customer Agents who deal with the more routine cases, providing regular coaching and upskilling.

• You’ll liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.

REQUIRED SKILLS & EXPERIENCE

• Our client is looking for someone who has strong experience working with vulnerable customers within Financial Services or Banking.

• You’ll need excellent communication skills, a confident telephone manner and a proactive approach.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today!

TRAINING ASSESSOR

CORNWALL

£30,000 - £31,000

As a Training Assessor, you will join the Learning & Development team, supporting care and support staff to achieve their health and social care qualifications (Level 2-5). You’ll undertake assessments, ensuring the delivery of high-quality, cost-effective programmes.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As Training Assessor your key duties will include:

• Support a caseload of learners across Cornwall, meeting with them on a regular  basis to support and evidence their learning.
• Assess whether learner evidence meets the required standards for the qualification and unit criteria.
• Attend regular meetings at head office to collaborate with the national team and ensure standardisation.
• Continue your own professional development to retain competency in assessing Health and Social care qualifications.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Training Assessor, you must have:

• A Level 3 Assessor qualification - D32, D33, TAQA L3 or equivalent.
• Health and social care qualifications / significant experience within the space.
• A full UK driving licence.
• Recent experience of undertaking a similar role undertaking assessments of Health and Social care programmes
• Working knowledge of relevant legislation and good practice principles
• Flexibility to travel across the region and further afield to monthly meetings

NEXT STEPS

If you’re interested in becoming a Training Assessor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

AREA OPERATIONS MANAGER (FUNERAL)
WEST LONDON
£48,000 - £51,500

An organisation is looking for a commercially aware, focused, diplomatic Area Operations Manager with experience in the Funeral sector. Responsible for a geographical area in London you will lead and motivate a team to deliver an exceptional service to all clients.

BENEFITS

The organisation continues to change and grow and that means there’s plenty of opportunities for progression. You'll also be able to enjoy an excellent benefits package including 31 days holiday (including public holidays), annual bonus scheme, life assurance and employee assistance service!

WHAT YOU’LL BE DOING

As an Area Operations Manager your key duties will include:

• Create Area delivery plans that deliver against agreed targets
• Ensure that the day-to-day operation of branches is effective and meeting the needs of clients.
• Actively engage with the team to communicate updates, client feedback, community activities, changes in processes and branch/ area performance.
• Ensure branches are fully operational and all resources are utilised effectively to meet both client and business needs
• Understand and guide others on how relevant legislation and regulation applies to their role and the industry
• Proactively seek out ways in which the business can be developed and work with the Regional Development Director to find ways to implement initiatives.

WHAT YOU’LL NEED

To be considered for the role of Area Operations Manager, you must have:

• Experience in the Funeral sector
• Experience of managing profit and loss for an area of the business
• Track record of developing and growing a multi-site business
• Demonstratable experience within an area/regional operations role
• Strong leader and people manager with experience of performance management and developing people
• Proficient in Microsoft Office applications
• Focused on client service
• Approachable, diplomatic, and resilient
• Strong reasoning and negotiating ability

HOW TO APPLY

Does this sound like you? Are you a hardworking leader, with an interest in becoming an Area Operations Manager?

Send your CV and one of our team will review your application to see if the Area Operations  Manager is the right position for you.

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

£30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Financial Customer Service Advisor you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!