AREA OPERATIONS MANAGER (FUNERAL)
WEST LONDON
£48,000 - £51,500

An organisation is looking for a commercially aware, focused, diplomatic Area Operations Manager with experience in the Funeral sector. Responsible for a geographical area in London you will lead and motivate a team to deliver an exceptional service to all clients.

BENEFITS

The organisation continues to change and grow and that means there’s plenty of opportunities for progression. You'll also be able to enjoy an excellent benefits package including 31 days holiday (including public holidays), annual bonus scheme, life assurance and employee assistance service!

WHAT YOU’LL BE DOING

As an Area Operations Manager your key duties will include:

• Create Area delivery plans that deliver against agreed targets
• Ensure that the day-to-day operation of branches is effective and meeting the needs of clients.
• Actively engage with the team to communicate updates, client feedback, community activities, changes in processes and branch/ area performance.
• Ensure branches are fully operational and all resources are utilised effectively to meet both client and business needs
• Understand and guide others on how relevant legislation and regulation applies to their role and the industry
• Proactively seek out ways in which the business can be developed and work with the Regional Development Director to find ways to implement initiatives.

WHAT YOU’LL NEED

To be considered for the role of Area Operations Manager, you must have:

• Experience in the Funeral sector
• Experience of managing profit and loss for an area of the business
• Track record of developing and growing a multi-site business
• Demonstratable experience within an area/regional operations role
• Strong leader and people manager with experience of performance management and developing people
• Proficient in Microsoft Office applications
• Focused on client service
• Approachable, diplomatic, and resilient
• Strong reasoning and negotiating ability

HOW TO APPLY

Does this sound like you? Are you a hardworking leader, with an interest in becoming an Area Operations Manager?

Send your CV and one of our team will review your application to see if the Area Operations  Manager is the right position for you.

TRAINING ASSESSOR

OXFORDSHIRE

£30,000 - £31,000

As a Training Assessor, you will join the Learning & Development team, supporting care and support staff to achieve their health and social care qualifications (Level 2-5). You’ll undertake assessments, ensuring the delivery of high-quality, cost-effective programmes.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As Training Assessor your key duties will include:

• Support a caseload of learners across Oxfordshire, meeting with them on a regular  basis to support and evidence their learning.
• Assess whether learner evidence meets the required standards for the qualification and unit criteria.
• Attend regular meetings at head office to collaborate with the national team and ensure standardisation.
• Continue your own professional development to retain competency in assessing Health and Social care qualifications.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Training Assessor, you must have:

• A Level 3 Assessor qualification - D32, D33, TAQA L3 or equivalent.
• Health and social care qualifications / significant experience within the space.
• A full UK driving licence.
• Recent experience of undertaking a similar role undertaking assessments of Health and Social care programmes
• Working knowledge of relevant legislation and good practice principles
• Flexibility to travel across the region and further afield to monthly meetings

NEXT STEPS

If you’re interested in becoming a Training Assessor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CONTACT CENTRE MANAGER

BRISTOL / HYBRID

£50-65k

Our client based in Bristol is looking to recruit a Contact Centre Manager to join their team on a full-time, permanent basis.

ABOUT THE ROLE

The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy.

RESPONSIBILITIES

As a Contact Centre Manager you will:

• Leading, coaching and developing a team of c15 Advisors to deliver against performance targets
• Owning the customer contact journey map, embedding continuous improvement throughout
• Leading client engagements from a day-to-day and escalation point
• Acting as the technical SME for contact centre platforms
• Building strong trusted relationships with clients and internal teams

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Contact Centre Manager, you must have:

• Experience leading high-performing customer service teams within a regulated contact centre environment, preferably Financial Services
• Preferably have experience with vulnerable customers
• Expert in coaching, people development and performance management
• Ability to be hands-on with the day-to-day team management whilst also involved in the long-term strategy
• Proven track record of driving service improvement and operational efficiency
• Expert in contact centre technologies, sourcing and implementing platforms including telephony, CRM, WFM, QA tools and Knowledge Systems
• Excellent stakeholder management and communication skills, experienced in collaborating closely with other departments.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Contact Centre Manager, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

£30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Financial Customer Service Advisor you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

SENIOR CUSTOMER OPERATIONS MANAGER

BRISTOL

c£70K

Our client based in Bristol is looking to recruit a Senior Customer Operations Manager to join their team on a full-time, permanent basis.

ABOUT THE ROLE

The Senior Customer Operations Manager is a highly strategic role deputising for the department Director. You will be responsible for leading the 2^nd line customer service team who manage the more complex, sensitive cases, including vulnerable customers. You’ll act as the technical expert imparting knowledge and implementing best practice across Consumer Duty, DISP, CONC etc.

RESPONSIBILITIES

As a Senior Customer Operations Manager you will:

• Lead the 2^nd line teams, overseeing complex and vulnerable customer cases while embedding high-quality, compliant customer support.
• Translate complex requirements and regulatory demands into actionable service standards for the teams.
• Work to improve the vulnerable customer strategy, ensuring alignment with regulations and frameworks, acting as an expert while championing ethical customer treatment. 
• Build strong trusted relationships with clients, internal teams and third parties.
• Positively drive the continued improvement of operations and service delivery for clients and customers, shaping service, embedding controls and developing offerings.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Operations Manager, you must have:

• Significant experience in a senior leadership role within a regulated financial environment alongside expertise in FCA regulatory frameworks including Consumer Duty, DISP, CONC etc.
• Proven experience leading 2^nd line customer teams, with a focus on handling sensitive cases/ vulnerable customers/ complaints/ escalations.
• Experience designing and implementing strategies, improving policies and procedures while ensuring alignment with regulatory standards.
• Excellent stakeholder management and communication skills, experienced in collaborating closely with other departments.
• Proficient in data analysis and reporting, with the ability to translate insights into actionable improvements that reduce complaints and operational risk.

• Financial services qualification desirable. 

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Senior Customer Operations Manager, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

LEGAL TEAM LEADER - HOUSING

WORCESTER, HYBRID

£37,000-£39,000

Our client is looking for a Legal Team Leader to join their Housing Litigation team. You’ll be joining an established team that run pre-action and litigated claims including housing conditions, disrepair, possession, and injunctions.

BENEFITS

This opportunity comes with a range of benefits, including: 25 days annual leave (rising to a max of 30 days), a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Legal Team Leader you will:

• Provide legal services to operational teams including high quality, accurate and timely legal advice and support to ensure that corporate compliance is maintained            
• Effectively manage, develop and support a small team to ensure SLAs and customer expectations are met
• Assist in managing external providers, including spend and invoice management, ensuring compliance with relevant regulations and organisations financial procedures
• Ensure that legal services are delivered in a cost-effective way that limit risk to the Group
• Develop and maintain relationships with internal and external stakeholders, identifying any shortfalls in service and ensuring corrective actions are carried out
• Monitor corporate compliance, reviewing and updating relevant policies and procedures to ensure continued compliance with legal and regulatory requirements

REQUIREMENTS

As a Legal Team Leader you will bring:

• Recent experience undertaking a similar role, ideally within housing association or local authority                                             
• Have excellent knowledge of housing law and the civil procedure rules, including disrepair
• Proven experience of working to deadlines and prioritising workloads                                          
• A soliton focussed approach with experience of analysing and diagnosing problems and implementing solutions                                           
• Proven experience of advising senior managers and staff on legal issues                                       
• Experience of managing a team

If you are interested in the Legal Team Leader apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out. Apply today!

TEAM MANAGER

MANCHESTER / HYBRID

£43,000 - £50,000 depending upon experience

MONDAY – FRIDAY ONLY

Our client based in Manchester is looking to recruit a Team Manager to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Team Manager, you will report into a Senior Operations Manager and be responsible for managing a team of between 12-15 and managing external stakeholder relationships.

RESPONSIBILITIES

As a Team Manager you will:

• Manage the day-to-day operation of the team ensuring meeting SLAs and client expectations
• Assign & allocation of workload
• Lead, coach, and develop a high-performing team, including conducting appraisals and performance reviews and setting objectives
• Monitor and track KPIs and provide reports to the Senior Operations Manager
• Own the recruitment and onboarding of new employees, working closely with the training team
• Support with change and continuous improvement initiatives across the operations department  

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Team Manager, you must have:

• Experience managing high performing teams, preferably within a regulated environment
• Strong understanding of operational processes and performance management
• Passionate about coaching, mentoring and training team members
• Excellent communication and relationship building skills – able to liaise at all levels
• Ability to support change, improve processes, and influence outcomes
• Strong problem-solving skills

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Team Manager, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!