COMPLAINTS SPECIALIST

MANCHESTER / HYBRID

Up to £33,000 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Complaints Specialist to join their fast-paced, exciting team based in Manchester.  

ABOUT THE ROLE

The Complaints Specialist is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Complaints Specialist you will:

• Provide professional advice and support over the phone and via written correspondence
• Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
• Act in line with industry guidelines and legislation
• Communicate effectively with both internal and external stakeholders
• Ensure information is recorded accurately in the database/ system
• Work to achieve the departments and company SLAs (Service Level Agreements)
• Report any potentially serious complaints to your line manager
• Identify and report any breaches
• Produce information and statistics in relation to complaints management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Specialist, you must have:

• Previous Complaints experience within Motor Finance is essential  
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong organisational and attention to detail skills
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Complaints Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

MEDICAL DEVICE SALES MANAGER

UK FIELD BASED

UP TO £75K + BONUS + CA

Our global client, who manufacture medical devices are looking for a Medical Device Sales Manager to join their team. You will be responsible for managing a small team of Account Managers to maintain, grow and develop the portfolio. The expectation is that you’ll be out on the road, supporting your team 3 days per week (across the UK).

BENEFITS

Not only does this role offer a great salary, and a 30% bonus scheme, it also comes with a monthly car allowance. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, healthcare and wellbeing package and a cycle to work scheme, and much more.

RESPONSIBILITIES

As a Medical Device Sales Manager your key duties will include:

• The preparation and execution of the sales plan including forecasts consistent with the wider strategy.
• Maintaining and growing market share across the designated portfolio.
• Assessing the training and development needs of the team, implementing appropriate training strategies and accompanied field visits.
• Managing the performance of a small team of salespeople and support staff.
• Utilising analytics to inform the planning of the sales function.
• Supervising the completion of tenders in conjunction with the sales team and contracts administration.
• Working effectively with other functions including Marketing, Finance, Supply Chain and Manufacturing to develop sales training, forecasts and reporting.
• Working with senior management to manage key customer and supplier relationships.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Medical Device Sales Manager, you must have:

• Proven people management experience within a medical sales environment.
• Experience of managing a sales team, with a national or regional structure desirable.
• Experience within medical device sales.
• Flexibility to travel across the UK, supporting the team on field visits.  
• A full clean UK driving license.
• Excellent communication skills, both written and verbal.
• Good interpersonal skills, to build rapport with customers.
• Excellent organisational and time management skills.

NEXT STEPS

If you’re interested in becoming a Medical Device Sales Manager apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CUSTOMER SUPPORT EXECUTIVE

DONCASTER / HYBRID

Up to £29,500 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Customer Support Executive to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Customer Support Executive is working with the collections department, supporting customer that are in financial difficulty and managing their case through to a satisfactory resolution whilst ensuring a positive customer experience.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Support Executive your key duties will include:

• Taking inbound calls from customers that are in financial difficulty
• Understanding the root cause of the customers issue, which can often be both sensitive and complex in nature, taking ownership for resolving
• Identifying any fraudulent accounts and taking the necessary action
• Ensuring all admin and paperwork is present and correct, working to FCA regulations
• Liaising with 3^rd parties (Debt Collection Agents, Auctions, Repossession Agents)
• Dealing with customer complaints
• Updating all systems with accurate information

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Support Executive, you must have:

• Previous Customer Service experience is essential
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Experience dealing with vulnerable/difficult customers or within a regulated environment is preferable
• Excellent communication and relationship building skills, both written and verbal
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Support Executive apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

PROPERTY SURVEYOR

STOKE ON TRENT

£43,500

OVERVIEW

Our client is looking for a customer centric Property Surveyor, to join their growing team completing pre and post inspection of works, stock condition surveys and other property inspections.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Property Surveyor, you’ll be responsible for:

• Completing surveys and property inspections to ensure regulatory compliance and contract performance
• Project management of works
• Attending and contributing to on-site meetings with residents and other stakeholders
• Coordinating and maintaining relationships with internal and external stakeholders, ensuring all parties are kept informed, providing regular updates
• Managing external contractors to ensure maintenance work is carried out in accordance with contract specifications and programmes.

REQUIREMENTS

To be considered for the role of Property Surveyor, you must have:

• A degree, HNC, HND or similar in Surveying related subject
• Experience of working within a building, surveying and maintenance environment, preferably residential is desirable.
• Working knowledge of legislations and best practice
• Strong time management skills, the ability to prioritise and work at pace.
• Previous experience within a customer facing role.
• Ability to extract and interpret computerised information and documentation.
• Strong collaboration skills and the ability to work with others to deliver property works, including indirect reports and third-party suppliers
• A full valid UK driving licence, held for a minimum of 12 months.

NEXT STEPS

If you’re interested in becoming the Property Surveyor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

PROPERTY SURVEYOR

LEEDS

£43,500

OVERVIEW

Our client is looking for a customer centric Property Surveyor, to join their growing team completing pre and post inspection of works, stock condition surveys and other property inspections.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Property Surveyor, you’ll be responsible for:

• Completing surveys and property inspections to ensure regulatory compliance and contract performance
• Project management of works
• Attending and contributing to on-site meetings with residents and other stakeholders
• Coordinating and maintaining relationships with internal and external stakeholders, ensuring all parties are kept informed, providing regular updates
• Managing external contractors to ensure maintenance work is carried out in accordance with contract specifications and programmes.

REQUIREMENTS

To be considered for the role of Property Surveyor, you must have:

• A degree, HNC, HND or similar in Surveying related subject
• Experience of working within a building, surveying and maintenance environment, preferably residential is desirable.
• Working knowledge of legislations and best practice
• Strong time management skills, the ability to prioritise and work at pace.
• Previous experience within a customer facing role.
• Ability to extract and interpret computerised information and documentation.
• Strong collaboration skills and the ability to work with others to deliver property works, including indirect reports and third-party suppliers
• A full valid UK driving licence, held for a minimum of 12 months.

NEXT STEPS

If you’re interested in becoming the Property Surveyor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CUSTOMER ACCOUNT MANAGER

BURTON

Up to £33,000

A thriving Financial Institution based in Burton upon Trent is looking for a Customer Account Manager to join their fast-paced, exciting team.

ABOUT THE ROLE

The Customer Account Manager will be working closely with the Sales Director & Senior Account Manager and be responsible for growing business with existing customers.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Account Manager your key duties will include:

• Building and maintaining relationships with existing customers over phone and email
• Generating accurate quotations and paperwork
• Assisting the Sales team with administration tasks
• Updating systems with relevant and accurate information
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Account Manager, you must have:

• Previous experience within Account Management/New Business/Sales Support
• Experience within the Financial Services/Banking sector is highly desirable
• Educated to GCSE level with passes in Maths & English as a minimum
• Excellent relationship building skills, both written and verbal
• Excellent organisational skills
• Proactive, driven and self-motivated
• Problem solver

NEXT STEPS

If you’re interested in becoming a Customer Account Manager apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CARDIAC SALES SPECIALIST

LONDON AND THE SOUTH

£56-62K + BONUS + CAR ALLOWANCE

SUMMARY

Our global medical devices client is looking to grow their team within the cardiology space. You’ll need significant experience with cardiac devices, either from a clinical or sales background.  This is a field based sales role that’s focussed on developing new and existing relationships to expand the market within the UK.

BENEFITS

The business offers a dynamic work environment with opportunities for growth and development, and a generous car allowance. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package and much more.

RESPONSIBILITIES

As a Cardiac Sales Specialist, you will be:

• Promoting and selling the product, meeting KPI and GP quarterly targets
• Creating business plans to identify key stakeholders and drive sales through commercial meetings and in-field visits
• Delivering annual budgets
• Developing strong working relationships with principal product owners, hospitals, clinicians and key stakeholders
• Attending regular training to develop knowledge and grow product advocacy
• Working in collaboration with the wider team to provide a detailed understanding of the UK market
• Supporting post market surveillance data gathering
• Regularly attending and presenting clinical and commercial updates at internal company meetings
• Ensuring that you are up to date with the latest clinical developments and how this influences commercial strategy
• Monitoring clinical activity such as procedure volumes and theatre activity lists
• Keeping up to date with NHS developments anticipating positive and negative impacts on the business and adapting strategy accordingly

REQUIREMENTS

To be considered for the Cardiac Sales Specialist role, you must have:

• Significant experience with cardiac devices from either a clinical or sales role.
• Experience in cathlabs and be confident within the environment, watching procedures and building relationships with surgeons and other clinicians.  
• A full, clean UK driving license
• A degree in a life science, healthcare or business-related science
• Local industry accreditation – Medical Industry Accreditation or a willingness to take and pass
• Key Opinion Leader development and management (desirable)
• Experience of launching new products (desirable)

NEXT STEPS

If you’re interested in becoming a Cardiac Sales Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CARDIAC SALES SPECIALIST

LONDON AND THE SOUTH

£56-62K + BONUS + CAR ALLOWANCE

SUMMARY

Our global medical devices client is looking to grow their team within the cardiology space. You’ll need significant experience with cardiac devices, either from a clinical or sales background.  This is a field based sales role that’s focussed on developing new and existing relationships to expand the market within the UK.

BENEFITS

The business offers a dynamic work environment with opportunities for growth and development, and a generous car allowance. Additionally, it allows 25-days holiday, plus bank holidays, pension contributions, Healthcare and wellbeing package and much more.

RESPONSIBILITIES

As a Cardiac Sales Specialist, you will be:

• Promoting and selling the product, meeting KPI and GP quarterly targets
• Creating business plans to identify key stakeholders and drive sales through commercial meetings and in-field visits
• Delivering annual budgets
• Developing strong working relationships with principal product owners, hospitals, clinicians and key stakeholders
• Attending regular training to develop knowledge and grow product advocacy
• Working in collaboration with the wider team to provide a detailed understanding of the UK market
• Supporting post market surveillance data gathering
• Regularly attending and presenting clinical and commercial updates at internal company meetings
• Ensuring that you are up to date with the latest clinical developments and how this influences commercial strategy
• Monitoring clinical activity such as procedure volumes and theatre activity lists
• Keeping up to date with NHS developments anticipating positive and negative impacts on the business and adapting strategy accordingly

REQUIREMENTS

To be considered for the Cardiac Sales Specialist role, you must have:

• Significant experience with cardiac devices from either a clinical or sales role.
• Experience in cathlabs and be confident within the environment, watching procedures and building relationships with surgeons and other clinicians.  
• A full, clean UK driving license
• A degree in a life science, healthcare or business-related science
• Local industry accreditation – Medical Industry Accreditation or a willingness to take and pass
• Key Opinion Leader development and management (desirable)
• Experience of launching new products (desirable)

NEXT STEPS

If you’re interested in becoming a Cardiac Sales Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

MACHINE OPERATOR
EVESHAM
£27-35k, depending upon experience

We have an exciting opportunity for a Machine Operator to join our engineering client on the outskirts of Evesham. The role is working Monday to Friday across fixed day shifts; 6am – 2pm.

BENEFITS

The company offer free on-site parking, 28 days holiday (including Bank Holidays), optional overtime and operate a Christmas shut down.

RESPONSIBILITIES

As a Machine Operator, you will be responsible for:

• Working across a variety of machines within a factory environment.
• Setting up machines according to specifications.
• Using hand tools and reading gauges.
• Ensuring the quality of all products.
• Maintaining health and safety standards.

REQUIRED EXPERIENCE

To be considered for the role of Machine Operator, you must have:

• Previous experience within a manufacturing environment, including the use of hand tools.
• We are able to consider applications from those with an interest in engineering/ manufacturing and some level of practical experience on a Trainee basis.
• A basic level of maths knowledge is essential.
• Due to the location, own transport is required.
• A good level of English including spoken and written.

NEXT STEPS

If you’re interested in becoming a Machine Operator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!