COMPLAINTS HANDLER

CARDIFF, HYBRID

£24,500 + BONUS

Our client is a worldwide distributor of products, services and supplies for the healthcare sector. You would be working within a caring supportive organisation that offers lifelong learning and career progression plus a broad array of other benefits.

OVERVIEW

As a Complaints Handler, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.

RESPONSIBILITIES

As a Complaints Handler your key duties will include:

• Handling and resolving a range of complaints
• Conduct thorough investigations, identifying the root cause of each complaint
• Liaising with internal departments to gather information and ensure solutions are actioned
• Providing regular updates to customers, ensuring that communication is clear, accurate and empathetic
• Produce reports so that customer pain points and recurring issues can be identified and processes amended to prevent future recurrence

REQUIREMENTS

To be considered for the role of Complaints Handler, you must have:

• Experienced and confident handling customer complaints
• Ability to remain calm and professional when dealing with sensitive or high-pressure situations
• Experience within customer service, call centre or coordination role
• Strong communication skills
• Ability to multitask effectively and build strong relationships with clients and internal teams
• Some experience with MRP/ CRM or similar systems

NEXT STEPS

To become a Complaints Handler, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

CUSTOMER SERVICE ADMINISTRATOR

DONCASTER / HYBRID

£27,000 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM

Our client, within Financial Services, is looking for a Customer Service Administrator to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Customer Service Administrator is responsible for providing support for the onboarding of new customers and ensuring all paperwork is present and correct, working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Administrator your key duties will include:

• Taking telephone queries from customers, internal teams and 3^rd parties
• Responding to emails and letters
• Completing onboarding for new customers, ensuring all checks have been completed
• Updating all systems with accurate information
• Ensuring all admin and paperwork is present and correct, working to FCA regulations
• Collating data to produce monthly reports for management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Administrator, you must have:

• Previous telephone-based Customer Service experience is essential
• Previous admin experience is essential
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong attention to detail
• Ability to multi-task and prioritise during busy periods

NEXT STEPS

If you’re interested in becoming a Customer Service Administrator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

SENIOR HR BUSINESS PARTNER

GLOUCESTER

£70-75K + BONUS

Our client, a leading manufacturing organisation are looking for a Senior HR Business Partner

to join their team. The company have a superb reputation in terms of providing long term career development opportunities.

As a Senior HR Business Partner, you will provide strategic direction, supporting the SLT to deliver transformational change. This is the ideal role for someone who is used to operating at a strategic level, with significant experience leading transformation within a high growth organisation.

RESPONSIBILTIES

As a Senior HR Business Partner, your role will include:

• Working collaboratively with the SLT, partnering and influencing to ensure that the HR plan is strategically aligned with the business goals.
• Lead on transformational change programmes, specifically in relation to cultural change.
• Work closely with Senior Managers to develop their leadership skills.
• Use analytics and influence to drive a high-performance culture.
• Lead on various change projects, supporting the organisation as it grows.

REQUIRED EXPERIENCE

As a Senior HR Business Partner, you will bring:

• Proven experience partnering with the SLT and Senior Execs, with the ability to influence at this level.
• Significant experience leading transformational change, specifically in relation to cultural change.
• A commercial approach with the ability to quickly adjust to changing business needs.
• Previous experience within manufacturing/ engineering.
• Strong project experience.
• Minimum Level 5 CIPD.

NEXT STEPS

If you’re interested in this Senior HR Business Partner role apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

FIRST LINE SUPPORT ENGINEER
GLOUCESTERSHIRE
£25,500 - £26,125

Our client in the Technology Industry, is looking for a First Line Support Engineer to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

BENEFITS

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

RESPONSIBILITIES

As a First Line Support Engineer your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of First Line Support Engineer, you must have:

• Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal

• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail.

NEXT STEPS

If you’re interested in becoming a First Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

JUNIOR CABLING INSTALLATION ENGINEER

CENTRAL LONDON

£27,000

Must have a Clean, UK Driving Licence!

We are looking for a Junior Cabling Installations Engineer around Central London, with the opportunity to progress and develop through formal qualifications and on the job training.

ABOUT THE ROLE

The Junior Cabling Installations Engineer will work alongside a Senior Engineer and be responsible for the Installation of Optical Fibre and Copper structured cabling systems for IT and telephony networks.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays) and extra days off around Christmas/New Year. Some extra benefits include pension scheme, travel expenses paid and the opportunity for qualifications.

RESPONSIBILITIES

As a Junior Cabling Installations Engineer, you will:

• Installation, termination and testing of copper cabling systems
• Installation of fibre optic cabling
• Termination and testing of fibre optic cabling
• Installation, termination and testing of voice/telephony cabling
• Testing and fault-finding
• Copper and fibre patching within IT cabinets in equipment rooms and other locations

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Junior Cabling Installations Engineer, you must have:

• Confident using hand tools and drills etc., ideally worked on-site in a trades environment previously
• Full, Clean UK Driving Licence
• Fluent in English
• Good written and verbal communication skills
• Experience in a customer-facing role is preferred but not essential
• Positive and proactive approach to work
• Reliable and punctual

NEXT STEPS

If you’re interested in becoming a Junior Cabling Installations Engineer apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

COMPLAINTS HANDLER

DONCASTER / HYBRID

Up to £29,500 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Complaints Handler to join their fast-paced, exciting team based in Doncaster.  

ABOUT THE ROLE

The Complaints Handler is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Complaints Handler you will:

• Provide professional advice and support over the phone and via written correspondence
• Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
• Act in line with industry guidelines and legislation
• Communicate effectively with both internal and external stakeholders
• Ensure information is recorded accurately in the database/ system
• Work to achieve the departments and company SLAs (Service Level Agreements)
• Report any potentially serious complaints to your line manager
• Identify and report any breaches
• Produce information and statistics in relation to complaints management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Handler, you must have:

• Previous Complaints experience within Financial Services
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong organisational and attention to detail skills
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Complaints Handler apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

COMPLAINTS SPECIALIST

MANCHESTER / HYBRID

Up to £33,000 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Complaints Specialist to join their fast-paced, exciting team based in Manchester.  

ABOUT THE ROLE

The Complaints Specialist is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Complaints Specialist you will:

• Provide professional advice and support over the phone and via written correspondence
• Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
• Act in line with industry guidelines and legislation
• Communicate effectively with both internal and external stakeholders
• Ensure information is recorded accurately in the database/ system
• Work to achieve the departments and company SLAs (Service Level Agreements)
• Report any potentially serious complaints to your line manager
• Identify and report any breaches
• Produce information and statistics in relation to complaints management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Specialist, you must have:

• Previous Complaints experience within Motor Finance is essential  
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong organisational and attention to detail skills
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Complaints Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CUSTOMER SUPPORT EXECUTIVE

DONCASTER / HYBRID

Up to £29,500 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Customer Support Executive to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Customer Support Executive is working with the collections department, supporting customer that are in financial difficulty and managing their case through to a satisfactory resolution whilst ensuring a positive customer experience.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Support Executive your key duties will include:

• Taking inbound calls from customers that are in financial difficulty
• Understanding the root cause of the customers issue, which can often be both sensitive and complex in nature, taking ownership for resolving
• Identifying any fraudulent accounts and taking the necessary action
• Ensuring all admin and paperwork is present and correct, working to FCA regulations
• Liaising with 3^rd parties (Debt Collection Agents, Auctions, Repossession Agents)
• Dealing with customer complaints
• Updating all systems with accurate information

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Support Executive, you must have:

• Previous Customer Service experience is essential
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Experience dealing with vulnerable/difficult customers or within a regulated environment is preferable
• Excellent communication and relationship building skills, both written and verbal
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Support Executive apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

PROPERTY SURVEYOR

STOKE ON TRENT

£43,500

OVERVIEW

Our client is looking for a customer centric Property Surveyor, to join their growing team completing pre and post inspection of works, stock condition surveys and other property inspections.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Property Surveyor, you’ll be responsible for:

• Completing surveys and property inspections to ensure regulatory compliance and contract performance
• Project management of works
• Attending and contributing to on-site meetings with residents and other stakeholders
• Coordinating and maintaining relationships with internal and external stakeholders, ensuring all parties are kept informed, providing regular updates
• Managing external contractors to ensure maintenance work is carried out in accordance with contract specifications and programmes.

REQUIREMENTS

To be considered for the role of Property Surveyor, you must have:

• A degree, HNC, HND or similar in Surveying related subject
• Experience of working within a building, surveying and maintenance environment, preferably residential is desirable.
• Working knowledge of legislations and best practice
• Strong time management skills, the ability to prioritise and work at pace.
• Previous experience within a customer facing role.
• Ability to extract and interpret computerised information and documentation.
• Strong collaboration skills and the ability to work with others to deliver property works, including indirect reports and third-party suppliers
• A full valid UK driving licence, held for a minimum of 12 months.

NEXT STEPS

If you’re interested in becoming the Property Surveyor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

PROPERTY SURVEYOR

LEEDS

£43,500

OVERVIEW

Our client is looking for a customer centric Property Surveyor, to join their growing team completing pre and post inspection of works, stock condition surveys and other property inspections.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Property Surveyor, you’ll be responsible for:

• Completing surveys and property inspections to ensure regulatory compliance and contract performance
• Project management of works
• Attending and contributing to on-site meetings with residents and other stakeholders
• Coordinating and maintaining relationships with internal and external stakeholders, ensuring all parties are kept informed, providing regular updates
• Managing external contractors to ensure maintenance work is carried out in accordance with contract specifications and programmes.

REQUIREMENTS

To be considered for the role of Property Surveyor, you must have:

• A degree, HNC, HND or similar in Surveying related subject
• Experience of working within a building, surveying and maintenance environment, preferably residential is desirable.
• Working knowledge of legislations and best practice
• Strong time management skills, the ability to prioritise and work at pace.
• Previous experience within a customer facing role.
• Ability to extract and interpret computerised information and documentation.
• Strong collaboration skills and the ability to work with others to deliver property works, including indirect reports and third-party suppliers
• A full valid UK driving licence, held for a minimum of 12 months.

NEXT STEPS

If you’re interested in becoming the Property Surveyor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!