A thriving company within the banking sector is looking for a Senior Collections Specialist to join their fast-paced, exciting team. The company is FTSE 250 listed and are registered on the London Stock Exchange.  

ABOUT THE ROLE 

As a Senior Collections Specialist, you will be responsible for general collections duties including notification of significant upcoming risks to the wider business.  

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more! 

RESPONSIBILITIES

As a Senior Collections Specialist your key duties will include:

• Identifying upcoming risks and leading the early intervention of potentially distressed accounts 
• Minimising losses to the bank and maximizing returns from bad debt cases through the collection of overdue accounts 
• Allocating monies, administrating direct debits and preparing arrears reports 
• Participating in monthly reviews of bad debt cases and circulating minutes in a timely fashion 
• Building relationships with external professionals to appropriately manage cases 
• Identifying potentially vulnerable customers and escalating as appropriate 
• Corresponding daily with customers both verbally and in writing 

REQUIRED SKILLS & EXPERIENCE 

To be considered for the role of Senior Collections Specialist, you must have: 

• Proven ability in a collections environment 
• Good telephone manner 
• Excellent Microsoft skills, particularly Microsoft Excel and Word 
• Customer Service focused 
• GCSE’s or equivalent qualification at grade C or above in Maths and English 
• Strong analytical and organisational skills 

NEXT STEPS 

If you’re interested in becoming a Senior Collections Specialist, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. 

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An industrial manufacturer is looking for a Senior Engineering Project Manager to join their team in Gloucestershire.

ABOUT THE ROLE

As a Senior Engineering Project Manager, you will be responsible for defined work packages in support of a successful transfer of the business operations to a new facility in 2022. The role is a fixed-term contract lasting 3 years. You will need to have a flexible attitude towards working hours.

BENEFITS

Working here, you will have great job satisfaction, better rewards, and a great quality of life inside and outside of work. You’ll also benefit from a great healthcare plan, pension, share options, and lots of other flexible benefits.

RESPONSIBILITIES

As a Senior Engineering Project Manager your key duties will include:

• Coordinating the installation of new equipment (including hydraulic pumps, ring main circuits, associated control system) and the movement of existing equipment to the new facility by working with building consultants and sub-contractors
• Coordinating the decommissioning of existing test equipment, pumps and infrastructure that will not be transferred to the new facility
• Supporting the ‘convergence’ project to develop the factory of the future where work packages require input, resource or expertise from the Test Equipment Team
• Coordinating activities with multi-discipline technical teams to define, develop, deploy and release test equipment solutions
• Coordinating the generation, update and formal release of Test Equipment Documentation
• Responsible for the end to end Project Management ensuring project plan is unscheduled, monitoring costs and ensuring project milestones are met
• Ensuring all Health & Safety practices are followed, and any new issues raised
• Procuring and deploying large capital assets, engaging with suppliers following selection, design stage meetings and deployment of suppliers onsite
• Participating in 5S activities to improve the rating within the work areas as a continuous improvement program

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Engineering Project Manager, you must have:

• HNC in a relevant Engineering Discipline (as a minimum)
• 10+ years’ experience within a relevant engineering sector (Oil & Gas, Chemical, Electrical Distribution)
• Strong Project Management experience with a hands-on approach
• Experience of working with key stakeholders, technical teams and pulling on project resource
• Excellent communication and be a great team player
• Ability to think outside the box and make things happen
• Good knowledge of MS Project and AutoCAD
• A flexible approach to meet project timelines
• Flexibility to travel to meetings at the supplier site

NEXT STEPS

If you’re interested in becoming a Project Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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As Head of Customer Experience, you will be responsible for developing the service and experience for all customers, whether it’s through self-service, AI and/or automation. It’s a hands-on role taking ownership and shaping how the business continues to give and evolve the experience all customers have. There’s an opportunity to work remote from home 2 days a week.

BENEFITS

Don’t miss out on being a part of a fast-moving tech environment and flourish in this start-up business. You’ll have a great work-life balance with 28 days holiday (plus bank holidays)!

RESPONSIBILITIES

As Head of Customer Experience your key duties will include:

• Leading the customer services journey to deliver an excellent experience
• Monitoring the input, creation and mapping of all customer touch points
• Designing, specifying and reviewing all systems and processes
• Leading, supporting and coaching the team of energy experts
• Preparing performance reports that reflect the customer experience performance metrics
• Working to grow the business in line with our core objectives

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Head of Customer Experience, you must have:

• Strong Customer Engagement/Experience Management background
• Excellent customer service and leadership skills
• Experience within a high growth, fast-paced business
• An understanding and interest in digital customer experience technologies
• Experience working within a utilities or technology environment (desirable)

NEXT STEPS

If you’re interested in becoming Head of Customer Experience, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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As an IT Service Manager, you will be responsible for providing and supporting services to several high-profile customers. Customer service and outstanding relationship management skills are key to ensuring service standards are maintained, SLA’s met and key client relationships are built promoting retention and loyalty. The role can be based remotely but travel to customer sites will be expected. You must have a flexible approach to shift patters, typically 1 in 3 weeks will be later shifts to fit with client time zones. 

BENEFITS 

You can enjoy an excellent work-life balance with some great flexible working options as well as 28 days holiday (plus public holidays) and if that’s not enough, you can buy additional holidays too! They also offer season ticket loans and the cycle to work scheme 

RESPONSIBILITIES 

As an IT Service Manager your key duties will include: 

• Owning the service relationship for a small number of VIP customers 
• Developing lasting relationships with customers to ensure they are fully satisfied with the services provided and that service-related commitments around SLA’s are met  
• Overseeing all helpdesk tickets for customers including primary troubleshooting and assigning to technical escalations 
• Managing customer escalations, co-ordinating additional resource as needed to resolve issues and incidents 
• Working closely with the team, including Commercial, Product & key stakeholders as well as technical teams to ensure the full-service lifecycle is delivered 
• Defining and managing service level agreements with customers 
• Owning customer reporting and completing regular service review meetings with key customer stakeholders 
• Owning all service and support processes, ongoing improvement, and process improvement initiatives  

REQUIRED SKILLS & EXPERIENCE 

To be considered for the role of IT Service Manager, you must have: 

• Experience dealing with external customers with a track record of adding value through customer relationships 
• Proven Service Management experience within an IT/technology environment 
• A passion for technology with 2^nd / 3^rd line support experience and a passion for giving great customer service 
• Experience of influencing and stakeholder management  
• A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success 

NEXT STEPS 

If you’re interested in becoming an IT Service Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. 

Why wait? Don’t miss out! 

A thriving company within the banking sector is looking for a Governance Officer to join their fast-paced, exciting team. The company is FTSE 250 listed and are registered on the London Stock Exchange.

ABOUT THE ROLE

As a Governance Officer, you will work closely with the Governance Manager to ensure that a robust monitoring system is in place across the company and management is notified appropriately. You will ensure that business policies and procedures are fully embedded and adhered to.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Governance Officer your key duties will include:

• Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out
• Managing risk logs, including actively following up outstanding actions
• Managing outstanding risk and compliance actions, liaising with owners for closure
• Analysing risk events, partnering with Operational colleagues to ensure actions are taken to prevent recurrence
• Monitoring and reporting fraud incidents
• Investigating complaints following the formal complaints procedure
• Reporting on complaints – feeding to Customer Forum, ARCC and Board reporting
• Conducting product risk reviews and report accordingly to the relevant committees
• Carrying out reviews and monitor 3rd parties (supplier and brokers)

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Governance Officer, you must have:

• A high level of administrative and organisational ability
• Experience in delivering analytical work under tight deadlines
• The ability to work under pressure and deliver quality outputs within agreed timescales
• Excellent communication skills both written and verbal to communicate at all levels
• The ability to produce concise, written reports
• Experience/Understanding of Financial Service Regulations

NEXT STEPS

If you’re interested in becoming a Governance Officer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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Our client is a worldwide distributor of products, services and supplies for the healthcare sector. You would be working within a caring supportive organisation that offers lifelong learning and career progression plus a broad array of other benefits.

OVERVIEW

As a Customer Service Advisor, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.

RESPONSIBILITIES

As a Customer Service Advisor your key duties will include:

• Processing planned and unplanned service and repair requirements
• Closing out engineer worksheets and creating invoices
• Closing outstanding calls and booking follow-up calls as appropriate
• Booking Contract Servicing
• Processing orders for spare parts
• Liaising with internal departments
• Dealing with customers and suppliers
• Participating in special projects and performing other duties as required

REQUIREMENTS

To be considered for the role of Customer Service Advisor, you must have:

• Experience within customer service, call centre or coordination role
• A technically minded, confident individual
• IT Literate e.g. Excel, Word and Outlook
• Ability to multitask effectively and build strong relationships with clients
• Ideally has had experience with MRP or CRM systems

NEXT STEPS

To become a Customer Service Advisor, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

A thriving company within the banking sector is looking for a Branch Administrator to join their fast-paced, exciting team. The company is FTSE 250 listed and are registered on the London Stock Exchange. They offer great work-life balance with a fantastic benefits package including a minimum of 25 days annual leave, private medical care and discount schemes.

OVERVIEW

As a Branch Administrator, you will be responsible for building and sustaining relationships with our customers and dealers. You will also be handling the sales support/underwriting and ensuring the business taken on is within the set parameter.

RESPONSIBILITIES

As a Branch Administrator your key duties will include:

• Processing customer proposals and underwriting them
• Liaising with external parties regarding the outcome/decisions of a proposal
• Negotiating with dealers the figures and requirements to make the deal acceptable
• Processing documents received that need to be paid out
• Calculating of dealer commission
• Adhering to requirements of set procedures along with certain database checks for items that may occur when underwriting e.g. CIFAS (UK Fraud Prevention Service)
• Collecting and negotiating fees that have accrued on customer accounts
• Operation of the proposal system with clear notes and rationale that is to company standard and audit process

REQUIREMENTS

To be considered for the role of Branch Administrator, you must have:

• Previous experience in a customer-focused environment
• Experience working within a structured process
• Excellent IT Skills (MS Word, Excel and Outlook)

NEXT STEPS

To become a Branch Administrator, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

A thriving company within the banking sector is looking for a Branch Administrator to join their fast-paced, exciting team. The company is FTSE 250 listed and are registered on the London Stock Exchange. They offer great work-life balance with a fantastic benefits package including a minimum of 25 days annual leave, private medical care and discount schemes.

OVERVIEW

As a Branch Administrator, you will be responsible for building and sustaining relationships with our customers and dealers. You will also be handling the sales support/underwriting and ensuring the business taken on is within the set parameter.

RESPONSIBILITIES

As a Branch Administrator your key duties will include:

• Processing customer proposals and underwriting them
• Liaising with external parties regarding the outcome/decisions of a proposal
• Negotiating with dealers the figures and requirements to make the deal acceptable
• Processing documents received that need to be paid out
• Calculating of dealer commission
• Adhering to requirements of set procedures along with certain database checks for items that may occur when underwriting e.g. CIFAS (UK Fraud Prevention Service)
• Collecting and negotiating fees that have accrued on customer accounts
• Operation of the proposal system with clear notes and rationale that is to company standard and audit process

REQUIREMENTS

To be considered for the role of Branch Administrator, you must have:

• Previous experience in a customer-focused environment
• Experience working within a structured process
• Excellent IT Skills (MS Word, Excel and Outlook)

NEXT STEPS

To become a Branch Administrator, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

A thriving company within the banking sector is looking for a Branch Administrator to join their fast-paced, exciting team. The company is FTSE 250 listed and are registered on the London Stock Exchange. They offer great work-life balance with a fantastic benefits package including a minimum of 25 days annual leave, private medical care and discount schemes.

OVERVIEW

As a Branch Administrator, you will be responsible for building and sustaining relationships with our customers and dealers. You will also be handling the sales support/underwriting and ensuring the business taken on is within the set parameter.

RESPONSIBILITIES

As a Branch Administrator your key duties will include:

• Processing customer proposals and underwriting them
• Liaising with external parties regarding the outcome/decisions of a proposal
• Negotiating with dealers the figures and requirements to make the deal acceptable
• Processing documents received that need to be paid out
• Calculating of dealer commission
• Adhering to requirements of set procedures along with certain database checks for items that may occur when underwriting e.g. CIFAS (UK Fraud Prevention Service)
• Collecting and negotiating fees that have accrued on customer accounts
• Operation of the proposal system with clear notes and rationale that is to company standard and audit process

REQUIREMENTS

To be considered for the role of Branch Administrator, you must have:

• Previous experience in a customer-focused environment
• Experience working within a structured process
• Excellent IT Skills (MS Word, Excel and Outlook)

NEXT STEPS

To become a Branch Administrator, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

An innovative, not-for-profit organisation is looking for a Project Delivery Officer to work alongside genuinely friendly, like-minded colleagues.

ABOUT THE ROLE

As a Project Delivery Officer, you will help the team win work, manage and support the delivery of projects and optimise the system to manage work.

BENEFITS

You can make a difference in a friendly company that offers exceptional benefits. Enjoy very flexible working hours as well as 28 days holiday (plus bank holidays). Other perks include lunch and learn sessions, season ticket loans, away days and constant snacks and drinks!

RESPONSIBILITIES

As a Project Delivery Officer your key duties will include:

• Helping to estimate the cost of bids for work and understand how to deliver work won
• Collecting information from the team to forecast activity
• Using forecasts to inform the development plans in bids for future work
• Joining the team in delivering projects by undertaking key tasks within this plan
• Highlighting if projects risk falling behind deadlines or overrunning on budget
• Updating monthly and quarterly dashboards that reflect the status of projects
• Recording ways to improve the system that emerge from using it
• Helping to develop new tools and templates

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Project Delivery Officer, you must have:

• Experience managing projects
• Fluency with basic project management tools
• Assertive and confident communication skills
• Experience creating processes and management systems
• Advanced knowledge of Excel and PowerPoint
• Good knowledge of MS Project

NEXT STEPS

If you’re interested in becoming a Project Delivery Officer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!