CUSTOMER ACCOUNT EXECUTIVE

Salary - £18,000 Pro Rata

Our client is looking for a Customer Account Executive to join their fast-paced, exciting organisation on a full-time, maternity cover contract.

OVERVIEW

As a Customer Account Executive, you will communicate with customers and deliver first-class customer service.

RESPONSIBILITIES

As a Customer Account Executive your key duties will include:

• Managing customer interactions across all communication channels
• Liaising with customers over the phone and email
• Resolving any problems that can occur through the customer journey
• Providing support and guidance to customers and partners on technical issues
• Understanding the importance of customer feedback and managing it accordingly
• Ensuring adherence to industry and regulatory procedures

REQUIREMENTS

To be considered for the role of Customer Account Executive, you must have:

• Previous experience in customer service focused environment
• Excellent communication with strong administration skills
• Experience of taking inbound and making outbound calls

NEXT STEPS

To become a Customer Account Executive, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

Competitive Salary + Commission + Benefits

A thriving company within the Finance & Banking sector is looking for an Area Sales Manager to join their team on a full-time, permanent basis. The company is FTSE 250 listed and are registered on the London Stock Exchange. They offer great work-life balance with a fantastic benefits package including a minimum of 25 days annual leave, private medical care and discount schemes.

OVERVIEW

As an Area Sales Manager, you will be proactively generating sales within an allocated geographical location, developing and building relationships and consistently achieving set targets.

RESPONSIBILITIES

As an Area Sales Manager your key duties will include:

• Proactively sourcing sales from within specific territory, prospecting the existing customer base and sourcing new customers
• Developing and maintaining relationships with existing customers via face to face client meetings as well as telephone and email contact
• Negotiating terms of agreements and closing sales
• Making accurate and swift quotations to provide customers with relevant information
• Working consistently to target and manage own sales performance
• Gathering and collating market information
• Maintaining an up-to-date product knowledge
• Carrying out all necessary administrative duties
• Operating within the context of the FCA regulations at all times
• Effectively planning and organising time efficiently to ensure suitable sales pipelines are created
• Working to reporting deadlines set by the company

REQUIREMENTS

To be considered for the role of Area Sales Manager, you must:

• Be educated to GCSE level, Maths & English grade C or above
• Experienced working successfully in the commercial transport industry or asset industry
• Strong business sales experience
• Experience within target-driven environments
• Excellent communication and organisational skills
• Sales driven with the ability to manage own diary
• Full UK driving license

NEXT STEPS

To become an Area Sales Manager, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

Competitive Salary + Commission + Benefits

A thriving company within the Finance & Banking sector is looking for an Area Sales Manager to join their team on a full-time, permanent basis. The company is FTSE 250 listed and are registered on the London Stock Exchange. They offer great work-life balance with a fantastic benefits package including a minimum of 25 days annual leave, private medical care and discount schemes.

OVERVIEW

As an Area Sales Manager, you will be proactively generating sales within an allocated geographical location, developing and building relationships and consistently achieving set targets.

RESPONSIBILITIES

As an Area Sales Manager your key duties will include:

• Proactively sourcing sales from within specific territory, prospecting the existing customer base and sourcing new customers
• Developing and maintaining relationships with existing customers via face to face client meetings as well as telephone and email contact
• Negotiating terms of agreements and closing sales
• Making accurate and swift quotations to provide customers with relevant information
• Working consistently to target and manage own sales performance
• Gathering and collating market information
• Maintaining an up-to-date product knowledge
• Carrying out all necessary administrative duties
• Operating within the context of the FCA regulations at all times
• Effectively planning and organising time efficiently to ensure suitable sales pipelines are created
• Working to reporting deadlines set by the company

REQUIREMENTS

To be considered for the role of Area Sales Manager, you must:

• Be educated to GCSE level, Maths & English grade C or above
• Experienced working successfully in the commercial transport industry or asset industry
• Strong business sales experience
• Experience within target-driven environments
• Excellent communication and organisational skills
• Sales driven with the ability to manage own diary
• Full UK driving license

NEXT STEPS

To become an Area Sales Manager, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

Competitive Salary + Commission + Benefits

A thriving company within the Finance & Banking sector is looking for an Area Sales Manager to join their team on a full-time, permanent basis. The company is FTSE 250 listed and are registered on the London Stock Exchange.They offer great work-life balance with a fantastic benefits package including a minimum of 25 days annual leave, private medical care and discount schemes.

OVERVIEW

As an Area Sales Manager, you will be proactively generating sales within an allocated geographical location, developing and building relationships and consistently achieving set targets.

RESPONSIBILITIES

As an Area Sales Manager your key duties will include:

• Proactively sourcing sales from within specific territory, prospecting the existing customer base and sourcing new customers
• Developing and maintaining relationships with existing customers via face to face client meetings as well as telephone and email contact
• Negotiating terms of agreements and closing sales
• Making accurate and swift quotations to provide customers with relevant information
• Working consistently to target and manage own sales performance
• Gathering and collating market information
• Maintaining an up-to-date product knowledge
• Carrying out all necessary administrative duties
• Operating within the context of the FCA regulations at all times
• Effectively planning and organising time efficiently to ensure suitable sales pipelines are created
• Working to reporting deadlines set by the company

REQUIREMENTS

To be considered for the role of Area Sales Manager, you must:

• Be educated to GCSE level, Maths & English grade C or above
• Experienced working successfully in the commercial transport industry or asset industry
• Strong business sales experience
• Experience within target-driven environments
• Excellent communication and organisational skills
• Sales driven with the ability to manage own diary
• Full UK driving license

NEXT STEPS

To become an Area Sales Manager, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

A multi award winning AI Startup are looking for a high achieving Director of Applied Data Science – Financial Services to work within their intellectually stimulating and inclusive environment.

OVERVIEW

As a Director of Applied Data Science – Financial Services you will have a strong technical background and will lead the Customer Success function in Financial Services. Their flagship product goes beyond both traditional machine learning and AutoML, widely used in the financial sector it is now being used in a wide range of industries.

RESPONSIBILITIES

This is an exciting role for a smart, creative person with a strong technical background to lead the Customer Success function. Your work will include:

• Leading the relationship with existing customers
• Leading and coordinating the execution of Proof of Concepts and Pilots projects
• Transforming customer feedback to product ideas
• Driving customer success outcomes (upsell, renewals etc)
• Defining and Optimizing Customer Lifecycle from onboarding to renewals
• Coordinating Customer Support Activities

REQUIREMENTS

• Strong academic record (MEng, MSci, EngD or PhD)
• Quantitative experience in Finance
• Background within Customer Success
• Excellent communications skills
• A proven problem solver with the ability to work well within a fast-paced environment

NEXT STEPS

To become a Director of Applied Data Science – Financial Services, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

Head of Bid Management and Accounts               

Up to £75,000 + superb benefits

An innovative, not-for-profit organisation who is making a big impact within the energy sector is looking for a Head of Bid Management and Accounts to lead the bids team and the organisation as it establishes a market leading position in energy system transformation. Working alongside genuinely friendly, like-minded colleagues. The company offers exceptional benefits including flexible working hours, 28 days holiday + bank holidays, 2 for 1 contributory pension scheme and life assurance.

Responsibilities

As Head of Bid Management and Accounts your role will include: -

• Refine and operationalise the bid strategy for the year and develop a bid strategy for future years
• Identify and review new funding opportunities (public and private) that align with overall strategy
• Work with the Head of Departments to integrate the bid strategy and pipeline management with financial reporting and forecasting and portfolio management.
• Manage bid review audits & consortia landscape reviews
• Design and operationalise new bid management processes and toolkits, building on existing processes and materials
• Provide advice to the executive team and business leaders on larger strategic opportunities from a bid strategy perspective.
• Manage bids/development of commercial proposals
• Review bid closures, including lessons learnt and evaluation feedback. Disseminate and embed changes required across the organisation
• Responsible for all reporting to include monthly pipeline, monthly performance against bid metrics and managing the use of Salesforce to ensure useful strategic and operational information for the organisation
• Keep knowledge up to date around external factors to include competitors, energy market developments, government business initiatives and legislation
• Work closely with the Commercial Director, Business Leaders and the Marcomms Team, devise new materials for commercial marketing and pitches/proposals.
• Establish and operationalise account management process for key accounts.
• Manage a team of bid managers and procurement specialists (c.5 people)

Requirements

• Demonstrable track record and skills/experience gained within a similar senior position(s).
• Experience of winning both public and private sector bids
• Tenacious and results driven with sound business judgement
• Strong influencing skills
• Commercially astute and customer focused
• Strong presentation and communication skills
• Numerate with strong analytical and problem-solving ability
• Ability to prioritise, demonstrating first class organisational skills and time management skills.
• Experience of implementing change in an organisation
• Comfortable dealing with ambiguity and ability to work effectively in line with changing priorities
• Enquiring mind with desire to challenge the status quo
• Educated to degree level or equivalent 

NEXT STEPS

To become a Head of Bid Management and Accounts, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

An innovative, not-for-profit organisation who is making a big impact within the energy sector is looking for a Senior Bid Manager to support the ongoing development of the company’s bidding activity.   Working alongside genuinely friendly, like-minded colleagues. The company offers exceptional benefits including flexible working hours, 28 days holiday + bank holidays, 2 for 1 contributory pension scheme and life assurance.

Working across the business, the Senior Bid Manager will identify and develop operational best practice and raise the standards of bids and commercial proposals across the organisation.

RESPONSIBILITIES

• Leadership and management responsibility for competitive tendering in adherence with the Bid Management Process.
• Manage an opportunity from initiation through to contract award, supporting the teams to develop a bid strategy, identify partners and articulate a value proposition.
• Source and co-ordinate design input to ensure the visual standard of all documentation and presentation material is exceptional and eye-catching. Responsible for the quality of all aspects of the bid, including written documentation and presentations.
• Undertaking detailed customer, project, scope, stakeholder or competitor research to better understand opportunities.
• Ensure all bid documentation is clear, concise and crucially compelling.
• Understand the opportunities in terms of customer requirements, timing, costs, risks, features, competition and any other area impacting bid content and strategy.
• Risk management including risk identification and mitigation planning throughout the bid process. This includes good understanding of Supplier Onboarding & Due Diligence, Terms & Conditions, Intellectual Property Rights through working closely with our finance and legal teams.
• Excellent understanding of the market, innovations and high sensitivity to competitive issues with National, European and International funding opportunities to ensure consistency of the bid proposal with the agreed bid strategy, financials and content as well as customer requirements fulfilment.
• Managing a diverse portfolio of multi-disciplinary bids and commercial proposals ranging from multi-million-pound programmes to smaller, complex projects.
• Line management responsibility, managing and developing 1 direct report and indirect reports internally

REQUIREMENTS

To be considered for the role of Senior Bid Manager, you must have:

• Degree and/or significant experience in Bid Management.  APMP desirable but not essential
• Extensive experience within a senior bid management role, with a proven track record of creating and implementing winning bids. Line management experience.
• Self-driven, motivated and winning can-do attitude.
• Strong communication, organisational, leadership and management skills.
• Excellent writing skills, able to write creatively and logically to produce quality and compelling tender responses and commercial proposals.
• Able to work independently with good analytical, organisational and judgement skills. Must be able to eliminate obstacles using creative and adaptive approaches. Resilience and resourcefulness when solving complex challenges.
• Ability to build great relationships, drive change, influence others, network effectively and partner the business with confidence and credibility.
• Flexibility and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes.

NEXT STEPS

To become a Senior Bid Manager, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

An innovative, not-for-profit organisation who is making a big impact within the energy sector is looking for a Bid & Proposal Manager to support the ongoing development of the company’s bidding activity. Working alongside genuinely friendly, like-minded colleagues. The company offers exceptional benefits including flexible working hours, 28 days holiday + bank holidays, 2 for 1 contributory pension scheme and life assurance.

The Bid & Proposal Manager will lead the bid management process and manage applications for grant & tender funding.

RESPONSIBILITIES

• Research, identify and highlight bidding opportunities using all appropriate methods, including tender portal searches, active networking and regular interaction with key stakeholders
• Analyse tender alerts and determine suitability for business, present options internally and support the establishment of bid/no bid determination
• Manage and contribute to the generation of responses to Grant Funding Applications, Requests for Information, Requests for Proposals, Pre-Qualification Questionnaires, Invitation to Tenders and other submissions as required
• Lead bid development in accordance with our Bid Management Process with internal convened teams and external partners, facilitating kick-off and strategy meetings, contributing to the design, approach and development of our proposition
• Create relevant, compelling, original responses, in conjunction with subject matter experts throughout the business, that reflect the customer requirements
• Responsible for final submission ensuring appropriate time scheduling for review and completion of bids within the agreed timeframes
• Maintain good relationships with all stakeholders throughout the bid process and ensure effective communication of bid status
• Upon completion of bids, co-ordinate lessons learnt and upon award notification record bid evaluation feedback
• Management and governance of the Bid Library

REQUIREMENTS

To be considered for the role of Bid & Proposal Manager, you must have:

• Previous experience of managing grant and/or tender applications
• A proven successful track record of bid management
• The ability to work within a busy environment and to deadlines
• Excellent communication skills, with the ability to liaise at all levels
• Excellent articulation, ability to write creatively and logically to produce good quality focused compelling content
• Strong organisational, problem solving and planning skills, including the ability to prioritise and negotiate competing goals
• Computer literate, knowledge of Microsoft Excel and other Office packages

NEXT STEPS

To become a Bid & Proposal Manager, apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

A multi award winning AI Startup are looking for a high achieving Director of Scientific Writing & Advocacy – AI/Machine Learning, working on their exciting machine learning product.

OVERVIEW

Working within an intellectually stimulating environment with an inclusive culture. Joining a high-calibre mission driven team building a technology that improves the world.  As a Director of Writing & Advocacy – AI/Machine Learning you will have a strong academic and research background in this field. Their flagship product goes beyond both traditional machine learning and AutoML.  Widely used in the financial sector and it is now being used in a wide range of industries.

RESPONSIBILITIES

This is an exciting role for a smart, creative person to lead communication and scientific writing.

Your work will include:

• Transforming highly technical scientific research into an engaging and exciting content
• Liaising with the team of Scientists and Engineers to contribute to idea generation
• Leading the creation of exciting use-cases for the technology
• Communicating the value of causal AI for a range of business use-cases
• Presenting research at conferences

JOB REQUIREMENTS

• Strong academic background working in leading universities, research groups or the corporate sector, specifically in the field of AI/Machine Learning
• Great research experience with a proven record of scientific publications, and public speaking is highly desirable
• Strong academic background with STEM degree and PhD/Post doc experience highly desirable
• Demonstrated ability of communicating the business potential of cutting-edge technologies
• Proven and exceptional communication skills to deliver compelling content across a wide range of audiences
• High integrity and drive
• Naturally curious and effective problem solver
• Ability to effectively work independently in a fast-moving environment

NEXT STEPS

To become an Director of Scientific Writing and Advocacy – AI/Machine Learning apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable

€55,000 – 65,000 plus 15,000 (paid quarterly)

A global technology company is looking for an Associate Azure Consultant to join their highly experienced team. The business provides software and IT solutions for unique business needs.

Our client lives and breathes their core values, you can really enjoy a great company culture. They offer learning and development support as well as flexible working options, incentive programmes and a great social community.

OVERVIEW

As an Associate Azure Consultant you will be responsible for providing technology consulting to external customers and internal project teams. The Associate Azure Consultant will be responsible for providing technical support in the creation and delivery of technology solutions designed to meet customers’ business needs. Providing input to technical solutions throughout the pre-sales process and the planning, design, implementation and support.

RESPONSIBILITIES

• Handle first point escalation for all technical and process issues
• Provide technical subject matter expertise wherever required and ensure proper communication and quick resolution as incident manager
• Plan and schedule changes while coordinating with different stakeholders
• Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/ individual to minimise the incidents
• Take corrective actions based on the customer satisfaction surveys
• Work in line with service improvement programs 

REQUIREMENTS

To be considered for the role of Associate Azure Consultant, you must have:

• Industry accreditation in Office 365 Technology Services Practice area with Azure
• Knowledge/accreditation
• Performed work within the relevant Practice area in a Managed Service capacity   previously
• Understands the implication of change though the implementation of technology to the business
• Strong structural work methods, multitasking and time management skills
• Excellent problem-solving skills
• Experience working in ISO/IEC 20000 certified organization
• Respond and analyse tickets using your deep subject matter knowledge of the product or service
• Expert use of MS Office Suite
• Experienced in a Service Desk environment
• Ability to converse with senior stakeholders
• Methodical approach to troubleshooting
• You have a passion for technology and see cloud technologies as a challenge

NEXT STEPS

To become an Associate Azure Consultant, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call.

On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.