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Customer Service Specialist

£20k + 10% bonus + Benefits

GLOUCESTER / HYBRID

 

A leading technology company are looking for a Customer Service Specialist to join their team based in Gloucester. Within this role you will be providing customer support in all aspects of their accounts, products and technical support by phone and email. Customer support is provided on a 24/7 basis, the role will require shift work between 7:30am and 12am midnight.

BENEFITS

This company offers a hybrid working model to provide the work/life balance that we have all come to appreciate, with 2-3days in the office. 27 days holiday + bank holidays, free parking within a 5minute walk of the office, private healthcare, pension, cycle to work scheme and free fruit and drinks whilst in the office.

RESPONSIBILITIES

  • Answering emails, calls, and online chat in a positive and friendly manner
  • Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction
  • Upselling suitable products based on the customer’s needs
  • Promote and provide support for new products
  • Maintain an up-to-date knowledge of our products, hosting technologies and our competitors
  • Working to targets to achieve SLA’s
  • Basic account management responsibility for an assigned group of customers

REQUIRED SKILLS & EXPERIENCE

  • Excellent customer service and active listening skills across several channels i.e. phone/email etc.
  • Clear written and verbal communication skills - ability to communicate complex, sometimes technical ideas clearly
  • Strong problem solving and analytical skills
  • Attention to detail with high levels of accuracy
  • Good interpersonal and relationship building skills

NEXT STEPS

If you’re interested in becoming a Customer Service Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

 

 

Location: Gloucester
Job type: Permanent
Emp type: Full-time
Salary from: GBP £20,000.00
Salary to: GBP £20,000.00

PROJECT ADMINISTRATOR
FTC UNTIL MARCH 2023
£20,700 – 23,000 PRO RATA
BIRMINGHAM/HYBRID

An innovative, not-for-profit organisation who is making a big impact within the energy sector is looking for a Project Administrator to work alongside genuinely friendly, like-minded colleagues for a Fixed Term Contract ending in March 2023

BENEFITS

You can make a difference in a company that offers exceptional benefits including flexible working hours, 28 days holiday + bank holidays, 2 for 1 contributory pension scheme and life assurance.

RESPONSIBILITIES

As a Project Administrator your key duties will include:

  • Ensure smooth-running of project delivery, supporting project managers to run projects efficiently and effectively
  • Purchase orders and invoice raising/chasing
  • Supporting with project closure administration tasks
  • Assist with the set up of external project workshops and meetings
  • Taking minutes for key external meetings
  • Chasing and coordinating document signing
  • Liaising with different teams

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Project Administrator you must have:

  • Experience in an office/project administration role or a recent graduate in Project Management
  • Strong attention to detail and thoroughness
  • The ability to manage workload and time against multiple activities
  • A can-do attitude and positive, approachable personality
  • Excellent communication skills

NEXT STEPS

If you’re interested in becoming a Project Administrator, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

Location: Birmingham
Job type: Contract
Emp type: Full-time
Pay rate from: GBP £20,700.00
Pay rate to: GBP £23,000.00

HR BUSINESS PARTNER

CHELTENHAM

c£50K plus annual bonus

Our client, an industry leading high growth organisation are looking for a HR Business Partner

to join their growing HR team in Cheltenham. The company have a superb reputation in terms of providing long term career development opportunities.

As an HR Business Partner, you will provide operational support across the business, driving the people strategy and ensure a high quality HR service is delivered.  Reporting to the HR Director, you will support and partner leaders and implement people solutions and processes to utilise resource and improve organisational capabilities. This role is predominantly site based where you will coach and upskill leaders to help them build employee engagement and resolve employee concerns.

BENEFITS

As the successful candidate you will experience great job satisfaction within this brilliant company culture. Benefits 25days holiday + bank holidays, life insurance, contributory pension scheme, fantastic annual bonus, and access to a range of discounts via their reward scheme.

RESPONSIBILTIES:

  • Provide the highest level of HR service, advice and solutions and support managers, leaders and their teams through all stages of the employment lifecycle
  • Support leaders to deliver against their engagement plans and drive increased culture survey participation rates
  • Create new HR policies and ensure existing policies remain compliant and provide specialist employment law advice
  • Managing and resolving complex ER cases in a timely manner
  • Provide advice on restructuring, organisation design and development
  • Internally consult managers on staff issues, influence and coach managers to better lead and manage and engage their staff
  • Chair employee forum meetings and engage relevant Union conversations
  • Own or support HR project in line with HR strategy

 

REQUIRED EXPERIENCE:

  • As an HR Business Partner you will be CIPD Level 5 qualified or above
  • Proven experience of working as an HR Manager or Senior HR Advisor providing advice and coaching with a partnership approach
  • Knowledge of working in unionised environments and experience with collective agreements
  • Ability to work in a fast paced and dynamic environment with changing priorities
  • Must have a deep knowledge of employment legislation
  • Track record of own CPD using the latest HR practices, innovations and standards
  • HR Project experience working with key stakeholders

 

NEXT STEPS

If you’re interested in this HR Business Partner role apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.

 

Location: Cheltenham
Job type: Permanent
Emp type: Full-time
Salary from: GBP £50,000.00
Salary to: GBP £50,000.00

REMOTE CUSTOMER SERVICE ADVISOR

(Full time and Part time available)
£21,000 - £23,000    

Company are based near Swindon, preferable to be located in the Wiltshire/Gloucestershire areas

A nationwide supplier of sustainable energy systems is looking for a Customer Service Advisor to work within their customer service team and deliver a second to none experience.

Hours offered are either full time or part time.

Full Time:- Monday – Friday 9 am to 5 pm

Part time Mornings – Monday to Friday 10 am – 1 pm, plus Saturdays 10 am – 3 pm

Part time Evenings – Monday to Friday 5 pm – 8 pm and Sundays 10 am – 3 pm

BENEFITS

You would be working within a close-knit organisation that offers flexible hours and remote working.

WHAT YOU’LL BE DOING

As a Customer Service Advisor your key duties will include:

  • Liaising with customers and answering their queries via telephone and email
  • Dealing with suppliers and installers on a daily basis providing an exemplary service
  • Assisting customers with any post installation care and support
  • Dealing with customer complaints
  • Answering technical queries about products and services
  • Upselling additional services to the customer
  • Inbound and outbound calls regarding payments and direct debits
  • Booking service requests with an engineer

 

WHAT YOU’LL NEED

To be considered for the Customer Service Advisor role, you must have:

  • Experience in a Customer Service environment, ideally with some telephone based experienced
  • Confidence to upsell additional services to the customer such aftercare service plans
  • Excellent communication and rapport building skills
  • Ability to work to deadlines
  • Strong accuracy and attention to detail
  • Self motivated with an organised approach to work effectively remotely

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.

 

 

Location: Remote
Job type: Permanent
Emp type: Full-time
Salary from: GBP £21,000.00
Salary to: GBP £23,000.00

A thriving company within the banking sector is looking for a Customer Service Coordinator to join their fast-paced, exciting team in Dundonald.

 

ABOUT THE ROLE

The Customer Service Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Coordinator your key duties will include:

  • Receiving enquiries via email and telephone and responding appropriately
  • Updating systems with relevant and accurate information
  • Supporting the Sales team when required
  • Providing support with processing of new proposals, including checks on AML and Credit
  • Processing deposits and initial payments on the system
  • Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Coordinator, you must have:

  • Previous customer service or administration experience
  • Educated to GCSE level with passes in Maths & English as a minimum
  • Excellent communication and relationship building skills
  • Understanding of Microsoft Excel
  • Problem solver
  • Ability to multi-task and prioritise during busy periods
  • Ability to work independently as well as part of a team

 

NEXT STEPS

If youre interested in becoming a Customer Service Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

Location: Dundonald
Job type: Contract
Emp type: Full-time
Pay rate from: GBP £21,000.00
Pay rate to: GBP £21,000.00

A thriving company within the banking sector is looking for a Graduate Customer Relationship Coordinator to join their fast-paced, exciting team in Dundonald.

 

ABOUT THE ROLE

The Graduate Customer Relationship Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Graduate Customer Relationship Coordinator your key duties will include:

  • Receiving enquiries via email and telephone and responding appropriately
  • Updating systems with relevant and accurate information
  • Supporting the Sales team when required
  • Providing support with processing of new proposals, including checks on AML and Credit
  • Processing deposits and initial payments on the system
  • Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Graduate Customer Relationship Coordinator, you must have:

  • Educated to degree level
  • Excellent communication and relationship building skills
  • Understanding of Microsoft Excel
  • Problem solver
  • Ability to multi-task and prioritise during busy periods
  • Ability to work independently as well as part of a team

 

NEXT STEPS

If youre interested in becoming a Graduate Customer Relationship Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

Location: Dundonald
Job type: Contract
Emp type: Full-time
Pay rate from: GBP £21,000.00
Pay rate to: GBP £21,000.00

A thriving company within the banking sector is looking for an Underwriter to be responsible for handling the sales support/underwriting and ensuring the business taken on is within the set parameter. You will also be building and sustaining relationships with customers and dealers.

BENEFITS

You can enjoy a great work-life balance with this company. They have a fantastic benefits package including the option to purchase an additional five days’ annual leave, save for the future with their car salary sacrifice scheme, or gym membership discounts, and group stakeholder pension plan. There are also lots of lifestyle and wellbeing benefits including life assurance, private healthcare, cycle to work scheme, and other healthcare packages too.

WHAT YOU’LL BE DOING

As an Underwriter your key duties will include:

  • Processing customer proposals and underwriting them
  • Liaising with external parties regarding the outcome/decisions of a proposal
  • Negotiating with dealers the figures and requirements to make the deal acceptable
  • Processing of customer documentation and completing customer security checks
  • Processing the payment of funds
  • Adhering to requirements of set procedures along with certain database checks for items that may occur when underwriting e.g., CIFAS (UK Fraud Prevention Service)
  • Collecting and negotiating fees that have accrued on customer accounts
  • Operation of the proposal system with clear notes and rationale that is to company standard and audit process
  • Completing general administration tasks related to new business activity

WHAT YOU’LL NEED

To be considered for the role of Underwriter, you must have:

  • A recent graduate or previous experience in an office-based customer-focused environment
  • Experience within Financial Services or working to FCA regulations is desirable but not essential
  • Strong communication skills
  • Excellent IT Skills (MS Word, Excel and Outlook)
  • Ability to work well as part of a team collaboratively
  • A good attention to detail with high levels of accuracy

 

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Underwriter is the right position for you.

 

Location: Sevenoaks
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

A thriving company within the banking sector is looking for an Underwriter to be responsible for handling the sales support/underwriting and ensuring the business taken on is within the set parameter. You will also be building and sustaining relationships with customers and dealers.

BENEFITS

You can enjoy a great work-life balance with this company. They have a fantastic benefits package including the option to purchase an additional five days’ annual leave, save for the future with their car salary sacrifice scheme, or gym membership discounts, and group stakeholder pension plan. There are also lots of lifestyle and wellbeing benefits including life assurance, private healthcare, cycle to work scheme, and other healthcare packages too.

WHAT YOU’LL BE DOING

As an Underwriter your key duties will include:

  • Processing customer proposals and underwriting them
  • Liaising with external parties regarding the outcome/decisions of a proposal
  • Negotiating with dealers the figures and requirements to make the deal acceptable
  • Processing of customer documentation and completing customer security checks
  • Processing the payment of funds
  • Adhering to requirements of set procedures along with certain database checks for items that may occur when underwriting e.g., CIFAS (UK Fraud Prevention Service)
  • Collecting and negotiating fees that have accrued on customer accounts
  • Operation of the proposal system with clear notes and rationale that is to company standard and audit process
  • Completing general administration tasks related to new business activity

WHAT YOU’LL NEED

To be considered for the role of Underwriter, you must have:

  • A recent graduate or previous experience in an office-based customer-focused environment
  • Experience within Financial Services or working to FCA regulations is desirable but not essential
  • Strong communication skills
  • Excellent IT Skills (MS Word, Excel and Outlook)
  • Ability to work well as part of a team collaboratively
  • A good attention to detail with high levels of accuracy

 

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Underwriter is the right position for you.

QUESTIONS:

Are you a recent graduate or have previous office-based experience?

Do you have excellent communication skills?

Are you happy to work 1 in 2 Saturdays?

 

Location: Swindon
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

 

Our client, a Global HR tech organisation, are looking for a Project and Office Administrator to join their team in London. This role is offered on a hybrid basis.

The business is going through a period of exponential growth, you will be joining a thriving business during an exciting period of expansion and will become an essential part of its next stage of development and success.

BENEFITS

  • Regular team incentives and quarterly bonus
  • Early finish Friday - fortnightly
  • Monthly team nights out plus a summer team overseas trip
  • Weekly Deliveroo lunch
  • Season ticket loan
  • 25 days holiday

WHAT YOU’LL BE DOING

As a Project and Office Administrator your key duties will include:

  • General office admin including ordering supplies and stationery
  • Organising and booking travel for members of the team
  • Owning the office email inboxes and responding to or forwarding on
  • Liaising with IT when required to resolve issues
  • Utilising the inhouse platform and uploading information such as CVs and jobs
  • Supporting with projects
  • On occasions, support the Account Management team, ensuring excellent customer service at all times, being responsive, professional and a positive face of the business

 

WHAT YOU’LL NEED

To be considered for the Project and Office Administrator role:

  • Can consider recent graduates or previous office-based experience
  • Highly pro-active, organised, and able to juggle multiple tasks and activities
  • Flexible with a fantastic attention to detail and super organised
  • Hard working and keen to deliver in a rewarding environment
  • Previous experience within a start-up/ever-changing environment is desirable but not essential
  • Confident with Word, Excel, PowerPoint and Google docs

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Project and Office Administrator is the right position for you.

QUESTIONS:

Are you a recent graduate or have office-based experience?

Are you highly organised and able to multi-task?

Are you keen to kick-start your career within an exciting, changing and friendly company?

Location: London/Hybrid
Job type: Permanent
Emp type: Full-time
Salary from: GBP £23,000.00
Salary to: GBP £25,000.00

OVERVIEW

Our client a global leader in education technology and leader in assessment and accreditation of professional skills is looking to recruit a Senior Assessment Development Associate who will manage and deliver our world-class examination collateral. From facilitating the development of syllabi to coordinating post-launch reviews of exam questions.

BENEFITS:

You will get a competitive remuneration package as well as working in an international, dynamic and fun atmosphere. The company invest in the development of its’ people and offer two free vouchers to undertake Certifications from their portfolio per year.

RESPONSIBILITIES

As a Senior Assessment Development Associate your key duties will include:

  • Work with a range of teams to develop assessment collateral that accurately tests the core guidance of a product, and that meets the need of the business
  • Facilitate meetings with external experts to develop and review assessment collateral
  • Provide insight and advice on potential exam/assessment designs that are suitable for a proposed qualification
  • Review and approve exam collateral (questions, syllabi, sample papers, specifications) against agreed quality criteria
  • Investigate and propose solutions in response to candidate complaints and potential malpractice
  • Provide creative solutions to the challenges that arise during the development and maintenance of assessment collateral
  • Document and maintain the processes used in the development and maintenance of examination collateral- identify issues and initiate changes as appropriate
  • Manage exam changelogs and the related change/ development activities in accordance with best-practice project management

REQUIREMENTS

To be considered for the role of Senior Assessment Development Associate you must have:

  • Bachelor’s degree in a similar field
  • Experience in development, production, and delivery of examination services
  • Proven experience and knowledge of processes for developing qualifications and related syllabuses, together with examination and assessment design and delivery
  • Experience in Learning Management Systems (LMS) & Content Creation for learning platforms, will be an asset
  • Proven experience in a supervisory role
  • Strong project management skills and knowledge
  • Advanced computer literacy is required. ECDL Advanced level certification is desirable
  • Excellent interpersonal, verbal, and written communication skills

NEXT STEPS

To become a Senior Assessment Development Associate, apply now with your up-to-date CV!

 

 

Location: London
Job type: Permanent
Emp type: Full-time
Salary from: GBP £39,000.00
Salary to: GBP £41,000.00