1st Line Support Engineer
Gloucestershire
£28,000

Our client in the Technology Industry, is looking for a 1st Line Support Engineer to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

BENEFITS

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

RESPONSIBILITIES

As a 1st Line Support Engineer your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of 1st Line Support Engineer, you must have:

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal

• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle

NEXT STEPS

If you’re interested in becoming a 1st Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

MECHANICAL ENGINEER
EVESHAM

We have an exciting opportunity for a Mechanical Engineer to join our client on the outskirts of Evesham. We’re looking for a qualified engineer who has experience within aerospace. The role is working Monday to Friday on fixed earlies (6am – 2:30pm).

BENEFITS

The company offer free on-site parking, 28 days holiday (including Bank Holidays), optional overtime and operate a Christmas shut down.

RESPONSIBILITIES

As a Mechanical Engineer, you will be responsible for:

• Machining a variety of metal components, working to tight tolerances within a factory environment.
• Setting and operating micrometers, verniers, CMM and surface finish equipment.
• Working to drawings and written specifications.
• Using hand tools and reading gauges.
• Ensuring the quality of all products.
• Maintaining health and safety standards.

REQUIRED EXPERIENCE

To be considered for the role of Mechanical Engineer, you will be:

• An experienced machine operator with a background working within aerospace.
• Qualified to HND level or equivalent in Mechanical Engineering.
• Knowledgeable about and experienced with AS9100.
• Confident interpreting technical drawings and written instructions.
• Proactive, responsible and positive in your approach.
• A strong communicator with a good level of English (spoken and written).
• Please note that due to the location own transport is essential.

NEXT STEPS

If you’re interested in becoming a Mechanical Engineer apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

TRAINING ASSESSOR

CORNWALL

£30,000 - £31,000

As a Training Assessor, you will join the Learning & Development team, supporting care and support staff to achieve their health and social care qualifications (Level 2-5). You’ll undertake assessments, ensuring the delivery of high-quality, cost-effective programmes.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As Training Assessor your key duties will include:

• Support a caseload of learners across Cornwall, meeting with them on a regular  basis to support and evidence their learning.
• Assess whether learner evidence meets the required standards for the qualification and unit criteria.
• Attend regular meetings at head office to collaborate with the national team and ensure standardisation.
• Continue your own professional development to retain competency in assessing Health and Social care qualifications.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Training Assessor, you must have:

• A Level 3 Assessor qualification - D32, D33, TAQA L3 or equivalent.
• Health and social care qualifications / significant experience within the space.
• A full UK driving licence.
• Recent experience of undertaking a similar role undertaking assessments of Health and Social care programmes
• Working knowledge of relevant legislation and good practice principles
• Flexibility to travel across the region and further afield to monthly meetings

NEXT STEPS

If you’re interested in becoming a Training Assessor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

COLLECTIONS SPECIALIST

BRISTOL

£28,800

Our client based in Bristol is looking to recruit a Collection Specialist to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Collection Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Collection Specialist you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Collection Specialist, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience within a B2C environment
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Collection Specialist, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

VULNERABLE CUSTOMER SPECIALIST

BRISTOL

£28-42K

Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.

This is a full-time, permanent position with hybrid working on a 3:2 split.

ABOUT THE ROLE

• As a Vulnerable Customer Specialist, you’ll be responsible for handling particularly challenging, high-risk and sensitive cases, often dealing with vulnerable customers.

• In addition to this, you will support the Customer Agents who deal with the more routine cases, providing regular coaching and upskilling.

• You’ll liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.

REQUIRED SKILLS & EXPERIENCE

• Our client is looking for someone who has strong experience working with vulnerable customers within Financial Services or Banking.

• You’ll need excellent communication skills, a confident telephone manner and a proactive approach.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today!