A dominant company within the HR industry is looking for a Payroll Manager to join their dedicated team of friendly professionals.
As a Payroll Manager, you will act as an extended payroll team member for the partnership, global and managed clients with high revenue potentials and opportunities; retaining and improving the revenue assigned to you.
This growing company provides an enjoyable work environment and offers excellent benefits. Enjoy a great salary package with generous pension scheme as well as private medical insurance, life insurance, holiday trading and lots of other flexible benefits!
As a Payroll Manager your key duties will include:
- Taking ownership and accountability for your allocation of clients
- Delivering high quality customer service to improve CSAT
- Aligning to the Customer Service Model - aligning skills, competencies and capacity to best meet the needs of the customers
- Working with the onshore and offshore team to deliver quality customer service
- Managing the customers to control quality and format of client input and reduce delays in processing
- Being the point of contact for any escalation; prepare action plans and close within the timelines agreed to ensure high CSAT/NPS
- Working with the implementation team to proactively manage customers through the implementation process
- Training the onshore team members so that they deliver great customer service and are experts in their knowledge of payroll and the customers
- Ensuring proper resource planning is done both onshore/ offshore to handle future business in this area
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Payroll Manager, you must have:
- CIPP qualified or working at that level or possess a similar qualification
- Experience in fully managed payrolls
- Ability in building and managing a high performing team - working onshore & offshore
- Commercial ability to manage and control budgets
- Experience of operating within an outsourcing service provider
If you’re interested in becoming a Payroll Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!
|Salary from:||GBP £38,000.00|
|Salary to:||GBP £38,000.00|