CUSTOMER SERVICE COORDINATOR

MANCHESTER

£27,000

A thriving Financial Institution based in Manchester is looking for Customer Service Coordinator to join their fast-paced, exciting team.

ABOUT THE ROLE

The Customer Service Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Coordinator, you must have:

• Previous customer service or administration experience
• Educated to GCSE level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Service Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

GRADUATE CUSTOMER RELATIONSHIP COORDINATOR

MANCHESTER

£27,000

A thriving Financial Institution based in Manchester is looking for Graduate Customer Relationship Coordinator to join their fast-paced, exciting team.

ABOUT THE ROLE

The Graduate Customer Relationship Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Graduate Customer Relationship Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Graduate Customer Relationship Coordinator, you must have:

• Educated to degree level
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Graduate Customer Relationship Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CUSTOMER SERVICE COORDINATOR

BURTON ON TRENT

£23,000 - £26,000

A thriving Financial Institution based in Burton on Trent is looking for Customer Service Coordinator to join their fast-paced, exciting team.

ABOUT THE ROLE

The Customer Service Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Coordinator, you must have:

• Previous customer service or administration experience
• Educated to GCSE level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Service Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

GRADUATE CUSTOMER RELATIONSHIP COORDINATOR

BURTON ON TRENT

£23,000 - £26,000

A thriving Financial Institution based in Burton on Trent is looking for Graduate Customer Relationship Coordinator to join their fast-paced, exciting team.

ABOUT THE ROLE

The Graduate Customer Relationship Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Graduate Customer Relationship Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Graduate Customer Relationship Coordinator, you must have:

• Educated to degree level
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Graduate Customer Relationship Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

Do you have a degree?

Do you have a confident understanding of Microsoft Excel?

Do you have the ability to multi-task and prioritise during busy periods?

CUSTOMER SERVICE ADMINISTRATOR
£20,080 + Bonus
CARDIFF / HYBRID

We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, permanent basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.

As a Customer Service Administrator, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.

Responsibilities:

As a Customer Service Administrator, you will be:

• Processing planned and unplanned service and repair requirements
• Closing out engineer worksheets and creating invoices
• Closing outstanding calls and booking follow-up calls as appropriate
• Booking Contract Servicing
• Processing orders for spare parts
• Liaising with internal departments
• Dealing with customers and suppliers
• Participating in special projects and performing other duties as required

Requirements:

To be considered for the role of Customer Service Administrator you must have:

• Experience within a customer service, call centre or administration environment
• Strong problem-solving skills
• A technically minded, confident individual
• IT Literate e.g., Excel, Word and Outlook
• Ability to multitask effectively and build strong relationships with clients

So, if you possess a warm, welcoming, and friendly disposition, and are interested in becoming a Customer Service Administrator, then apply with your CV today.

Why miss out? Apply now!

SERVER SUPPORT ENGINEER

£22,000 + 10% Bonus

GLOUCESTER

A leading technology company are looking for a hardworking and professional Server Support Engineer to join their fun and exciting team based in Gloucester. You will be a part of a dynamic team, troubleshooting customer issues via phone, email, and live chat. You will provide excellent technical support to all our customers, related to their server-based products.

This role is full time, shifted between 7.30am and 5.30pm, Monday to Sunday.

BENEFITS

The company offers 27 days holiday + bank holidays, contributary pension scheme, free parking within a 5minute walk of the office, private healthcare and life assurance, cycle to work scheme and free fruit and drinks whilst in the office.

RESPONSIBILITIES

As a Server Support Engineer your responsibilities will include:

• Presenting a warm, professional, and friendly disposition whilst solving all customer queries and requests
• Upselling products on a consultative basis
• Recording trends in customer problems, and escalating them when appropriate
• To promote, educate and provide support with new products
• Managing Windows and Linux server operating systems
• Carrying out bespoke installations and maintenance for customers

REQUIRED SKILLS & EXPERIENCE

As a Server Support Engineer, you need:

• Previous experience in a customer service and/or help desk role
• Excellent communication skills, both written and verbal
• Strong problem-solving skills, and experience with difficult customers
• Knowledge of Windows and/or Linux server operating systems
• Some experience in web hosting technologies and/or virtualisation software is desirable

NEXT STEPS

If you are interested in becoming a Server Support Engineer apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

TECHNICAL SUPPORT ADVISOR

£22,000 + 10% Bonus

GLOUCESTER

A leading technology company are looking for a hardworking and professional Technical Support Advisor to join their fun and exciting team based in Gloucester. You will be a part of a dynamic team, providing multi-channel technical and user support to customers, via phone, email, live chat, and social media.

This role is full time, shift-rota based between 7.00am and 12.00 am, Monday to Sunday.

BENEFITS

The company offers 27 days holiday + bank holidays, contributary pension scheme, free parking within a 5minute walk of the office, private healthcare and life assurance, cycle to work scheme, free fruit and drinks whilst in the office and ongoing training for progression. Additionally, the role offers a competitive salary, a lucrative bonus scheme and an uncapped earning potential.

RESPONSIBILITIES

As a Technical Support Advisor your responsibilities will include:

• Answering customer queries in a friendly and positive manner, across a range of platforms
• Resolving customer queries quickly and efficiently, escalating them when appropriate
• Upselling products based on customers’ needs
• To promote, educate and provide support with new products
• Maintain an up-to-date knowledge of products, hosting technologies and competitors
• Working to targets to achieve SLA’s

REQUIRED SKILLS & EXPERIENCE

As a Technical Support Advisor, you need:

• Experience in a call centre and/or customer service environment
• Excellent communication skills, both written and verbal
• Strong problem-solving skills, and experience with difficult customers
• Knowledge of Windows and/or Linux server operating systems
• Ability and motivation to work and learn in a fast-paced environment

NEXT STEPS

If you are interested in becoming a Technical Support Advisor apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

AREA OPERATIONS MANAGER
WEST LONDON
£35,000 to £40,000 (Plus £3,645 London Waiting Allowance)

A rapidly expanding Private Equity backed organisation is looking for a commercially aware, focused, diplomatic and strong Area Operations Manager. Responsible for a geographical area in London you will lead and motivate a team to deliver an exceptional service to all clients.

BENEFITS

The organisation continues to change and grow and that means there’s plenty of opportunities for progression. You'll also be able to enjoy an excellent benefits package including remote working, 31 days holiday (including public holidays), annual bonus scheme, life assurance and employee assistance service!

WHAT YOU’LL BE DOING

As an Area Operations Manager your key duties will include:

• Create Area delivery plans that deliver against agreed targets
• Ensure that the day-to-day operation of branches is effective and meeting the needs of clients.
• Actively engage with the team to communicate updates, client feedback, community activities, changes in processes and branch/ area performance.
• Ensure branches are fully operational and all resources are utilised effectively to meet both client and business needs
• Understand and guide others on how relevant legislation and regulation applies to their role and the industry
• Proactively seek out ways in which the business can be developed and work with the Regional Development Director to find ways to implement initiatives.

WHAT YOU’LL NEED

To be considered for the role of Area Operations Manager, you must have:

• Experience of managing profit and loss for an area of the business
• Track record of developing and growing a multi-site business
• Demonstratable experience within an area/regional operations role within Health and Social Care, Retail, or Service Sector
• Strong leader and people manager with experience of performance management and developing people
• Proficient in Microsoft Office applications
• Focused on client service
• Approachable, diplomatic, and resilient
• Strong reasoning and negotiating ability

HOW TO APPLY

Does this sound like you? Are you a hardworking leader, with an interest in becoming an Area Operations Manager?

Send your CV and one of our team will review your application to see if the Area Operations Manager is the right position for you.

Do you have experience in managing profit and loss in a business?

Do you have a record of developing and growing a multi-site business?

Do you have experience within an area/regional operations role within Health and Social Care, Retail, or Service Sector?

CUSTOMER SERVICE ADVISOR
BRISTOL
£20,517 (Inclusive of shift allowance)

A building society is looking for an enthusiastic and hardworking Customer Service Advisor to act as a welcoming face of the company, providing an exceptional level of customer service. This role would be suitable for anyone with customer facing experience, suitable for those looking to break out of a retail, hospitality, or warehouse role.

This role is full time, working 35 hours a week, and consists of shifts between 9 – 5 Monday to Friday, with some Saturday mornings.

BENEFITS

In this role you’ll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges. Additionally, you will have the opportunity to buy and sell holiday, get extensive wellbeing support and have access to a large range of family friendly schemes, including maternity, paternity, and shared parental leave.

WHAT YOU’LL BE DOING

As a Customer Service Advisor your key duties will include:

• Providing a warm welcome for customers coming into the branch
• Handling the process of paying money in and taking money out
• Helping to find resolutions for customers
• Giving clear, accurate information in a friendly, professional, and efficient way
• Building a good rapport with individuals
• Supporting administration enquiries by taking telephone calls and inputting information accurately
• Completing transactions accurately and handling money safely
• Keeping up to date with services and policies

WHAT YOU’LL NEED

To be considered for the Customer Service Advisor role, you must have:

• Experience in a customer facing role, such as retail or hospitality
• Experience providing an excellent level of service
• Cash handling experience
• Excellent communication skills, particularly verbally

HOW TO APPLY

If you are a professional and passionate individual, and are interested in becoming a Customer Service Advisor, then apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Apply with your CV today!

SENIOR CONTACT CENTRE MANAGER
COVENTRY/HYBRID
UP TO £55,000

A mutual building society is looking for an enthusiastic Senior Contact Centre Manager to lead and develop a hardworking customer service team. You will inspire a team of managers, whilst maintaining and improving the excellent service delivered to all customers.

BENEFITS

Not only does this role offer a great salary, but also free parking and access to a self-service restaurant, multi faith room, and a wellbeing and games room. Along with their excellent pension contributions, you’ll have the opportunity to train and progress within the company. Additionally, once trained this role is offered on a hybrid basis, with 2 to 3 days in the office.

WHAT YOU’LL BE DOING

As a Senior Contact Centre Manager your key duties will include:

• Maintaining and developing the high standard of customer service
• Managing up to 7 Team Managers to form strategies to further improve service
• Adhering and ensuring regulatory and quality requirements for colleagues serving over the phone and online
• Supporting the Senior Leadership team to drive colleague engagement and efficiency

WHAT YOU’LL NEED

To be considered for the Senior Contact Centre Manager role, you must have:

• Experience in a Management position within a customer service call centre
• Previous experience in managing managers
• A passion for positively influencing team members to maximise efficiency
• Strong communication skills, both written and verbal
• Excellent planning and organisational skills
• Motivation to work both independently and as a part of your team

HOW TO APPLY

Are you a hardworking and enthusiastic leader? Are you interested in becoming a Senior Contact Centre Manager?

Then send your CV and one of our team will review your application to see if the Senior Contact Centre Manager role is the right position for you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply now!