A thriving Financial Institution based in Burton on Trent is looking for Graduate Customer Relationship Coordinator to join their fast-paced, exciting team.

ABOUT THE ROLE

The Graduate Customer Relationship Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Graduate Customer Relationship Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Graduate Customer Relationship Coordinator, you must have:

• Educated to degree level
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Graduate Customer Relationship Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

A thriving Financial Institution based in Burton on Trent is looking for Customer Service Coordinator to join their fast-paced, exciting team.

ABOUT THE ROLE

The Customer Service Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Coordinator, you must have:

• Previous customer service or administration experience
• Educated to GCSE level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Service Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

A thriving Financial Institution based in Southampton is looking for a Sales Support Executive to join their fast-paced, exciting team. The role will be responsible for supporting the efforts of the sales team and new business.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Sales Support Executive your key duties will include:

• Managing the administrative lifecycle of proposals from receipt of financial documentation through to completion and pay-out
• Attending to new business enquiries ensuring Credit Relationship Managers and Brokers are aware of the progress of their proposals
• Undertaking FCA and DPA checks to ensure compliance procedures are met
• Liaising with both customers and suppliers over the telephone
• Collating information and updating in-house systems
• Ensuring that agreements are uploaded accurately to the Administration system
• General office administration, e.g., handling telephone calls/filing/emails

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Sales Support Executive, you must have:

• Previous experience within an admin/office-based environment
• Educated to GCSE level with passes in Maths & English as a minimum
• Strong attention to detail
• Excellent communication and relationship building skills
• Driving licence and a car (due to the location of the office)
• Ability to multi-task and prioritise during busy periods

NEXT STEPS

If you’re interested in becoming a Sales Support Executive apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

Our client, in the finance and banking sector, is looking for a Call Centre Advisor to join their Contact Centre.

The role will involve answering calls from a diverse range of customers and dealing with any queries they have. They are looking for chatty, personable, and helpful people who are passionate about providing an excellent service.

You will be working 35 hours, shifted between the hours of 8am – 7pm and some Saturdays 9am – 2pm. Once confident in the role, hybrid working will be offered 2 days office, 3 days remote.

BENEFITS

In this role you’ll earn 10% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Call Centre Advisor your key responsibilities will include:

· Answering inbound calls in a polite manner

· Dealing with queries effectively ensuring that you are adhering to policies

· Inputting information accurately and efficiently

· Completing transactions over the phone

WHAT YOU’LL NEED

To be considered for the Call Centre Advisor role, you must have:

· Experience in a customer service role (can be retail, admin, care etc.)

· Confidence communicating with a range of different people

· A passion to deliver an exceptional service

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Call Centre Advisor is the right position for you.

An award-winning mutual Building Society are recruiting for a Customer Service Advisor to join their team. As a Customer Service Advisor, you will provide outstanding customer service to members who are going through challenging times, giving advice and support to customers who are facing financial difficulty. This is a telephone-based role which requires the ability to deal with complex situations in a sensitive manner. The role offers hybrid working with a couple of days working in the office in Coventry and the rest of the time homebased once you are fully trained. Hours are Monday to Friday 9 am – 5 pm and one in 4 Saturday mornings 9am – 12noon.

BENEFITS

In this role you will receive a superb flexible benefits package to include 25 days holiday plus bank holidays, rising with length of service, the option to buy and sell holidays, great contributory pension contributions, life insurance, free personal health insurance, company bonus scheme, employee service recognition rewards, and child care vouchers to name a few. The company also provide brilliant long term personal development opportunities to be able to progress your career.

WHAT YOU’LL BE DOING

• Working with customers to provide help, advice and guidance around mortgage payments
• Dealing with complex enquiries and agreeing affordable payment plans and regularly reviewing existing payment agreements
• Dealing with taking action on cases where more persistent defaults are happening
• Working with professional third parties like solicitors, estate agents and debt counsellors and be fully accountable for your own workload and diary planning. There are no financial targets with the aim to do what’s right and fair for the customer.

WHAT YOU’LL NEED

• Previous experience in delivering a high level of customer service from a fast-paced environment with evidence of dealing with more complex and / or sensitive customer enquires
• Be a strong, empathetic and confident communicator
• Have a clear ‘can-do’ attitude and are able to manage your own workload and diary
• Collections and / or recoveries experience is desirable, but if not, the company has a thorough training plan to get you up speed

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.

A mutual building society is looking for a Customer Service Advisor to be the first point of contact for customers coming into the branch by providing exceptional level of customer service. This role would be suitable for anyone with customer service experience whether you’ve come from retail, hospitality, or warehouse etc.

BENEFITS

In this role you’ll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Advisor your key duties will include:

• Being the first point of contact for customers coming into the branch
• Handling the process of paying money in and taking money out
• Helping customers and finding resolutions for them
• Giving clear, accurate information in a friendly, professional and efficient way
• Building relationships with members
• Supporting administration enquiries by taking telephone calls and inputting information accurately
• Completing transactions accurately and handling money safely
• Keeping up to date with services and policies

WHAT YOU’LL NEED

To be considered for the Customer Service Advisor role, you must have:

• Experience in a customer service role
• Experience providing an excellent level of service
• Confidence to talk to a range of different people

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.

A mutual building society is looking for a Customer Service Advisor to be the first point of contact for customers coming into the branch by providing exceptional level of customer service. This role would be suitable for anyone with customer service experience whether you’ve come from retail, hospitality, or warehouse etc.

BENEFITS

In this role you’ll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Advisor your key duties will include:

• Being the first point of contact for customers coming into the branch
• Handling the process of paying money in and taking money out
• Helping customers and finding resolutions for them
• Giving clear, accurate information in a friendly, professional and efficient way
• Building relationships with members
• Supporting administration enquiries by taking telephone calls and inputting information accurately
• Completing transactions accurately and handling money safely
• Keeping up to date with services and policies

WHAT YOU’LL NEED

To be considered for the Customer Service Advisor role, you must have:

• Experience in a customer service role
• Experience providing an excellent level of service
• Confidence to talk to a range of different people

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.

A thriving Financial Institution is looking for a Collections Officer to join their team. The company is very people focussed with an incredibly friendly atmosphere and continual support with professional development.

As a Collections Officer, you will be responsible for undertaking a collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner.

BENEFITS

You can enjoy a great work-life balance with this company. They have a fantastic benefits package including the option to purchase an additional five days’ annual leave, save for the future with their car salary sacrifice scheme, or gym membership discounts, and group stakeholder pension plan. There are also lots of lifestyle and wellbeing benefits including life assurance, private healthcare, cycle to work scheme, and other healthcare packages too.

WHAT YOU’LL BE DOING

As a Collections Officer your key duties will include:

• Collection of overdue accounts as agreed with the Collections Manager
• Ensure that arrears are kept below budgeted maximums
• Corresponding daily with customers via telephone and email to ensure payments are made
• Advising and providing regular updates to relevant staff of any significant collections case and its progress
• Maintaining up to date records and allocation of monies
• Administration of direct debits and preparing arrears reports
• Liaising with insurance companies, repossession agents, legal representation and sales representatives

WHAT YOU’LL NEED

To be considered for the Collections Officer role, you must have:

• Previous experience in a Collections role within a financial services environment
• Numerate with analytical ability
• Customer Service focused
• Excellent communication skills; both written and verbal
• Strong problem-solving skills
• Ability to multitask and adapt working style when required

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if Collections Officer is the right position for you.

The role is home based with some travel required to Manchester and other offices.

BENEFITS

The organisation continues to change and grow and that means there’s plenty of opportunities for progression. You'll also be able to enjoy an excellent benefits package including 31 days holiday (including public holidays), annual bonus scheme, life assurance and employee assistance service! You will also get a £5k car allowance.

WHAT YOU’LL BE DOING

As a Compliance Manager your key duties will include:

• Implementing, communicating and understanding the Enterprise Risk Management Framework
• Ensuring that all company policy and procedures are adhered to
• Owning, shaping and delivering key compliance-related projects
• Being a subject matter experience when it comes to compliance
• Establishing policies and procedures associated with compliance
• Developing and adhering to the Environmental, Social & Governance programme
• Liaising with parties such as lawyers and consultants
• Providing support to the Change & Compliance Director
• Communicating with all relevant internal teams including gathering data and information required to support regulatory compliance
• Creating high quality, easy to understand, training materials associated with compliance activities

WHAT YOU’LL NEED

To be considered for Compliance Manager, you must have:

• Experience within a broad, hands-on Compliance role i.e., sound knowledge of data protection, business continuity and disaster recovery
• Strong knowledge of FCA regulatory frameworks
• Excellent stakeholder management, ability to influence up to Board level
• Accuracy and attention to detail
• Strong written communication skills
• Resilience and ability to work effectively in a busy environment, prioritising carefully and escalating when necessary
• Full, clean UK driving licence

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Compliance Manager is the right position for you.

A leading private equity backed organisation is looking for a Personal Assistant to join their team on a full-time, permanent basis. As a Personal Assistant you will provide support to the Senior Management Team with their day to day activities.

BENEFITS

The organisation continues to change and grow and that means there’s plenty of opportunities for progression. You'll also be able to enjoy an excellent benefits package including 31 days holiday (including public holidays), annual bonus scheme, life assurance and employee assistance service as well as free parking!

WHAT YOU’LL BE DOING

As a Personal Assistant your key duties will include:

• Supporting the Senior Management Team members to manage their workloads and activities
• Co-ordinating and maintaining dairies including organising of appointments, meetings and travel arrangements
• Preparing information requirements for meetings, appointments, presentations etc
• Preparing reports and presentations in advance of monthly Board meetings
• Arranging internal and external meetings as requested, including meeting rooms & venues
• Setting up meeting rooms, ordering catering and printing materials
• Answering the office telephones accurately recording and passing on messages

WHAT YOU’LL NEED

To be considered for the Personal Assistant, you must have:

• Experienced Personal Assistant, ideally experienced supporting SLT/SMT
• A clear understanding and commitment to confidentiality
• Organised, able to multi-task and manage own workload
• Excellent communication, listening and relationship building skills
• Computer literate with particularly strong skills in Microsoft Packages

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Personal Assistant is the right position for you.