HR SERVICES MANAGER

CHELTENHAM, HYBRID (3:2)

£60-70K + BONUS

Our global client is seeking an experienced HR Services Manager to lead and develop their HR service delivery function. The role will drive improvements, with a focus on automation, process optimisation and global consistency.

You will lead HR operations, overseeing payroll, systems and reporting. You’ll play a key role in shaping a scalable global shared services model while ensuring HR processes remain compliant, efficient and aligned to business needs.

RESPONSIBILTIES

As a HR Services Manager, you will:

• Lead the development of automation and AI-driven solutions.
• Manage global HR metrics including starter, leaver and attrition reporting for senior leadership reviews.
• Oversee global HR SOPs, policies, governance, version control etc.
• Act as owner of the HR Gateway and lead the HR Service Desk, producing regular reports and driving improvements.
• Support regional audits in partnership with relevant business stakeholders.
• Oversee and continuously improve HR processes, including employee life cycle and TUPE administration.
• Supervise payroll operations, including owning the relationship with the payroll provider.
• Collaborate with the wider HR team to ensure a unified and effective HR service.

REQUIRED EXPERIENCE

As a HR Services Manager, you will bring:

• CIPD Level 5 or equivalent (preferred)

• Strong experience within an HR Shared Services or HR Operations environment.
• Demonstrated ability to develop, improve and automate HR processes and workflows.
• Strong leadership skills to be able to support the team and develop their capability.
• Analytical, solutions-focused and comfortable working with HR metrics and reporting.
• Skilled in building strong relationships and delivering cross-functional projects.
• Advanced Excel skills and experience using HRIS platforms.
• Highly organised, detail-oriented and committed to continuous improvement.

NEXT STEPS

If you’re interested in this HR Services Manager role apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.