Software Support Advisor (1^st Line)
Dursley
£28,000 + bonus + benefits

A provider of software solutions, is looking for a Software Support Advisor to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

You’ll be joining a close-knit team, working 4 days in the office with 1 day per week from home. Access to your own transport is required due to the location of the office!

BENEFITS

• Annual profit share bonus
• Health benefits
• As an Investor in People, our client commits to improve and progress their employees.
• 25 days annual leave (plus bank holidays)
• Good pension and healthcare schemes
• Predominantly working Mon-Fri 9am-6pm

RESPONSIBILITIES

As a Software Support Advisor your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Software Support Advisor, you must have:

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal

• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle

NEXT STEPS

If you’re interested in becoming a Software Support Advisor, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

Finance Business Partner

Up to £85,000

A leading global organisation is seeking an experienced Finance Business Partner to join its team on a full-time, permanent basis. This is a fantastic opportunity to play a pivotal role within the digital function as it delivers ambitious transformation programmes that are reshaping and modernising processes across the organisation.

As a trusted advisor to the C-suite and senior leaders, you'll provide strategic financial leadership across a portfolio of high-profile digital initiatives. Partnering closely with key stakeholders, you'll drive investment decisions through robust commercial insight, financial planning and performance analysis, helping to ensure the organisation's digital transformation delivers lasting business impact.

BENEFITS

This role allows 25-days holiday, plus bank holidays with the option to buy an additional 5 days, 10% employer pension contributions, life assurance and more. A flexible hybrid working arrangement is offered with the need to be in the Cardiff office semi-regularly.

RESPONSIBILITIES

As a Finance Business Partner, you will:

• Act as the key finance business partner to the digital department, supporting investment decisions, business cases and project priorities with clear financial insight.
• Lead financial planning, forecasting and budgeting for several programmes and smaller projects, ensuring funding and resource plans support long-term organisational goals.
• Oversee the financial performance of large multi-year projects, monitoring costs, risks and value delivery, while providing regular updates to the Head of FP&A and CFO.
• Partner with project and business leaders to ensure financial impacts of delivery plans, scope changes and priorities are reflected accurately in forecasts.
• Strengthen financial governance and reporting by improving cost control, forecasting accuracy, financial modelling, scenario analysis and compliance with accounting standards.
• Prepare and present financial analysis and insights for senior leadership and the board.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Finance Business Partner, you must have:

• A degree in Finance, Accounting or a related field.
• A professional finance qualification (ACA, ACCA, CIMA, CPA or equivalent).
• Strong experience in FP&A, commercial finance or finance business partnering within a technology or digital environment.
• Experience supporting on large, complex and multi-year programmes.
• Experience working with senior stakeholders in matrixed or global organisations.
• Advanced analytical and financial modelling skills, with the ability to turn complex financial data into clear business insights.
• High proficiency in financial systems, ERP/ forecasting tools and Excel.
• Proven experience working with large datasets, with exposure to AI or automation.

NEXT STEPS

If you’re interested in becoming a Finance Business Partner apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!