CUSTOMER EXPERIENCE PROJECT MANAGER

MIDLANDS, HYBRID

£44-46K

As a Customer Experience Project Manager, you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our clients project is already underway so the ideal candidate will be available on a short notice period.

BENEFITS

Not only does this role offer a competitive salary, but it also offers a range of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As Customer Experience Project Manager your key duties will include:

• Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement
• Driving training and adoption strategies to embed new systems and processes, working closely with operational teams
• Identifying trends and feedback to make informed recommendations for service improvement
• Supporting the delivery and integration of business systems, with a focus on the people impacts (user engagement, adoption etc.)
• Providing detailed information on project progress, risks, and change readiness to support operational planning and delivery
• Collaborate effectively with project colleagues and the wider group

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Experience Project Manager, you must have:

• Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements.
• Strong project management skills, with experience in leading cross-functional teams through complex change programmes.
• Experience in developing and reviewing policies and procedures to support business change and operational improvement.
• Proven ability to analyse and diagnose problems, develop change strategies, and implement solutions that drive adoption and measurable impact.
• Proficient in MS Project and Jira
• A full valid driving licence is essential.

NEXT STEPS

If you’re interested in becoming a Customer Experience Project Manager, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

LEGAL TEAM LEADER - HOUSING

WORCESTER, HYBRID

£37,000-£39,000

Our client is looking for a Legal Team Leader to join their Housing Litigation team. You’ll be joining an established team that run pre-action and litigated claims including housing conditions, disrepair, possession, and injunctions.

BENEFITS

This opportunity comes with a range of benefits, including: 25 days annual leave (rising to a max of 30 days), a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Legal Team Leader you will:

• Provide legal services to operational teams including high quality, accurate and timely legal advice and support to ensure that corporate compliance is maintained            
• Effectively manage, develop and support a small team to ensure SLAs and customer expectations are met
• Assist in managing external providers, including spend and invoice management, ensuring compliance with relevant regulations and organisations financial procedures
• Ensure that legal services are delivered in a cost-effective way that limit risk to the Group
• Develop and maintain relationships with internal and external stakeholders, identifying any shortfalls in service and ensuring corrective actions are carried out
• Monitor corporate compliance, reviewing and updating relevant policies and procedures to ensure continued compliance with legal and regulatory requirements

REQUIREMENTS

As a Legal Team Leader you will bring:

• Recent experience undertaking a similar role, ideally within housing association or local authority                                             
• Have excellent knowledge of housing law and the civil procedure rules, including disrepair
• Proven experience of working to deadlines and prioritising workloads                                          
• A soliton focussed approach with experience of analysing and diagnosing problems and implementing solutions                                           
• Proven experience of advising senior managers and staff on legal issues                                       
• Experience of managing a team

If you are interested in the Legal Team Leader apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out. Apply today!

HOUSING SOLICITOR

WORCESTER, HYBRID

£48,500

Our client is looking for a Housing Solicitor to join their Housing Litigation team. You’ll be joining an established team that run pre-action and litigated claims including housing conditions, disrepair, possession, and injunctions.

BENEFITS

This opportunity comes with a range of benefits, including: 25 days annual leave (rising to a max of 30 days), a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave.

RESPONSIBILITIES

As a Housing Solicitor you will:

• Run a caseload of housing management litigated claims for and against the Group which includes possession claims, injunction applications and housing conditions issued claims
• Providing advice to the business on housing matters
• Ensure that legal services are delivered in a cost-effective way that limit risk to the Group
• Develop and maintain relationships with internal and external stakeholders

REQUIREMENTS

As a Housing Solicitor you will:

• Be a Qualified Solicitor or Fellow of the Chartered Institute of Legal Executives  
• Have excellent knowledge of housing law and the civil procedure rules, including disrepair
• Be confident applying relevant legal principles and factual circumstances to find solutions
• Have proven experience and be competent in drafting statements of case and witness statements
• Have civil litigation experience and excellent working knowledge of the civil procedure rules and fast track
• Be a team player with a collaborative approach

If you are interested in the Housing Solicitor apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out. Apply today!