Your search has found 7 jobs

A mutual building society is looking for a Customer Service Advisor to be the first point of contact for customers coming into the branch by providing exceptional level of customer service. This role would be suitable for anyone with customer service experience whether youve come from retail, hospitality, or warehouse etc.

BENEFITS

In this role youll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Advisor your key duties will include:

  • Being the first point of contact for customers coming into the branch
  • Handling the process of paying money in and taking money out
  • Helping customers and finding resolutions for them
  • Giving clear, accurate information in a friendly, professional, and efficient way
  • Building relationships with members
  • Supporting administration enquiries by taking telephone calls and inputting information accurately
  • Completing transactions accurately and handling money safely
  • Keeping up to date with services and policies

WHAT YOU’LL NEED

To be considered for the Customer Service Advisor role, you must have:

  • Experience in a customer service role
  • Experience providing an excellent level of service
  • Confidence to talk to a range of different people

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.

QUESTIONS:

Do you have previous customer service experience?

Do you have excellent communication skills?

Are you able to work some Saturday mornings?

 

Location: Stratford
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

A mutual building society is looking for a Customer Service Specialist to deal with enquires from a diverse range of customers, helping and supporting them through the range of products and supporting them with any queries.

BENEFITS

In this role youll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, youll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Specialist your key duties will include:

  • Dealing with enquires from a diverse range of customers
  • Helping and supporting them through a range of products
  • Building relationships with members and understanding what services will suit their needs
  • Giving clear, accurate information in a friendly, professional and efficient way
  • Finding resolutions and dealing with more sensitive or challenging situations
  • Keeping up to date with policies and procedures
  • Sharing knowledge with others effectively
  • Supporting administration enquiries by completing transactions

WHAT YOU’LL NEED

To be considered for the Customer Service Specialist role, you must have:

  • Experience providing excellent customer service
  • Experience taking on additional responsibility e.g. key holder, supervisor etc.
  • Confidence to talk to lots of different people
  • Ability to deal with more challenging and complex customers’ enquiries

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Specialist is the right position for you.

QUESTIONS:

Are you available to work over 5 days including some Saturday mornings?  

Do you have Customer Service experience?

Do you have supervisory experience?

 

 

 

 

Location: Keynsham
Job type: Permanent
Emp type: Full-time
Salary from: GBP £21,742.00
Salary to: GBP £23,159.00

Our client, in the finance and banking sector, is looking for a Call Centre Advisor to join their Contact Centre.

The role will involve answering calls from a diverse range of customers and dealing with any queries they have. They are looking for chatty, personable, and helpful people who are passionate about providing an excellent service.

You will be working 35 hours, shifted between the hours of 8am – 7pm and some Saturdays 9am – 2pm. Once confident in the role, hybrid working will be offered 2 days office, 3 days remote.

BENEFITS

In this role you’ll earn 10% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Call Centre Advisor your key responsibilities will include:

· Answering inbound calls in a polite manner

· Dealing with queries effectively ensuring that you are adhering to policies

· Inputting information accurately and efficiently

· Completing transactions over the phone

WHAT YOU’LL NEED

To be considered for the Call Centre Advisor role, you must have:

· Experience in a customer service role (can be retail, admin, care etc.)

· Confidence communicating with a range of different people

· A passion to deliver an exceptional service

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Call Centre Advisor is the right position for you.

 

Location: Coventry/Hybrid
Job type: Permanent
Emp type: Full-time
Salary from: GBP £20,350.00
Salary to: GBP £20,350.00

An award-winning mutual Building Society are recruiting for a Collections Advisor to join their team. As a Collections Advisor, you will provide outstanding customer service to members who are going through challenging times, giving advice and support to customers who are facing financial difficulty. This is a telephone-based role which requires the ability to deal with complex situations in a sensitive manner. The role offers hybrid working with a couple of days working in the office in Coventry and the rest of the time homebased once you are fully trained. Hours are Monday to Friday 9 am – 5 pm and one in 4 Saturday mornings 9am – 12noon.

BENEFITS

In this role you will receive a superb flexible benefits package to include 25 days holiday plus bank holidays, rising with length of service, the option to buy and sell holidays, great contributory pension contributions, life insurance, free personal health insurance, company bonus scheme, employee service recognition rewards, and childcare vouchers to name a few. The company also provide brilliant long term personal development opportunities to be able to progress your career.

WHAT YOU’LL BE DOING

  • Working with customers to provide help, advice and guidance around mortgage payments
  • Dealing with complex enquiries and agreeing affordable payment plans and regularly reviewing existing payment agreements
  • Dealing with taking action on cases where more persistent defaults are happening
  • Working with professional third parties like solicitors, estate agents and debt counsellors and be fully accountable for your own workload and diary planning. There are no financial targets with the aim to do what’s right and fair for the customer.

WHAT YOU’LL NEED

  • Previous experience in delivering a high level of customer service from a fast-paced environment with evidence of dealing with more complex and / or sensitive customer enquires
  • Be a strong, empathetic and confident communicator
  • Have a clear ‘can-do’ attitude and are able to manage your own workload and diary
  • Collections and / or recoveries experience is desirable, but if not, the company has a thorough training plan to get you up speed
  • Previous experience with difficult and complex situations i.e. customer complaints

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Collections Advisor is the right position for you.

Location: Coventry/Hybrid
Job type: Permanent
Emp type: Full-time
Salary from: GBP £21,300.00
Salary to: GBP £22,300.00

A mutual building society is looking for a Customer Service Advisor to be the first point of contact for customers coming into the branch by providing exceptional level of customer service. This role would be suitable for anyone with customer service experience whether youve come from retail, hospitality, or warehouse etc.

BENEFITS

In this role youll earn 5% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Advisor your key duties will include:

  • Being the first point of contact for customers coming into the branch
  • Handling the process of paying money in and taking money out
  • Helping customers and finding resolutions for them
  • Giving clear, accurate information in a friendly, professional and efficient way
  • Building relationships with members
  • Supporting administration enquiries by taking telephone calls and inputting information accurately
  • Completing transactions accurately and handling money safely
  • Keeping up to date with services and policies

WHAT YOU’LL NEED

To be considered for the Customer Service Advisor role, you must have:

  • Experience in a customer service role
  • Experience providing an excellent level of service
  • Confidence to talk to a range of different people

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Advisor is the right position for you.

 

Location: Bath
Job type: Permanent
Emp type: Full-time
Salary: Negotiable

Our client, in the finance and banking sector, is looking for a Customer Service Administrator to join their Contact Centre. You will be working 35 hours, shifted between the hours of 8am 7pm and some Saturdays 9am 2pm. Once confident in the role, hybrid working will be offered with 2 days in the office and 3 days remote.

BENEFITS

In this role you’ll earn 10% shift allowance with a full, flexible benefits package. Along with their great pension contributions, you’ll benefit from steady growth opportunities to earn more and take on new challenges.

WHAT YOU’LL BE DOING

As a Customer Service Administrator your key responsibilities will include:

  • Answering inbound calls in a polite manner
  • Dealing with mortgage queries effectively ensuring that you are adhering to policies
  • Inputting information accurately and efficiently
  • Keeping up to date with products and lending policies

WHAT YOU’LL NEED

To be considered for the Customer Service Administrator role, you must have:

  • Experience in a fast-paced customer service role
  • Confidence communicating with a range of different people
  • Experience with handling complaints and dealing with challenging situations
  • A passion to deliver an exceptional service

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Customer Service Administrator role is the right position for you.

 

 

Location: Coventry / Hybrid
Job type: Permanent
Emp type: Full-time
Salary from: GBP £23,430.00
Salary to: GBP £23,430.00

Our client, in the finance and banking sector, is looking for a Mortgage Administrator to join their team in Cheltenham. With great hours you’ll be working 35 hours, Monday – Friday 9 am-5pm. Initially you will be required to work in the office full time until you are fully trained. Once training has been completed you could then work hybrid, working 1-2 days at the office and the rest of the time homebased.

BENEFITS

The company offer a superb working environment based in a beautiful new building to include onsite free parking, restaurant and games room. Working for one of the top employers in the country you will enjoy a range of flexible benefits great pension contributions and the opportunity to progress your career and take on new challenges. This company seriously care about their employees and their customers.

WHAT YOU’LL BE DOING

As a Mortgage Administrator your responsibilities will include: -

  • Working with mortgage brokers, solicitors, and customers to keep them up to date with the mortgage process
  • Processing mortgage applications in a fast-paced environment
  • Dealing with customers to request additional documents and checking them to process their mortgage application
  • You will enjoy learning and ensure you are up to date with products and policy changes ensuring quality standards are met

WHAT YOU’LL NEED

To be considered for the Mortgage Administrator opportunities you will have:-

  • Administration experience with great customer focus
  • You will be an excellent communicator and able to work in a fast paced deadline focussed environment
  • Strong attention to detail and good numerical ability
  • Able to problem solve and deal with more complex pieces of work
  • Good PC skills and a ‘can-do’ attitude

HOW TO APPLY

Does this sound like you?

Send your CV and one of our team will review your application to see if the Mortgage Administrator roles are right for you.

 

Location: Cheltenham/Hybrid
Job type: Permanent
Emp type: Full-time
Salary from: GBP £21,300.00
Salary to: GBP £21,300.00