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CUSTOMER SERVICE ADMINISTRATOR
£20,080 + Bonus
CARDIFF / HYBRID

We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, permanent basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector.

As a Customer Service Administrator, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.

Responsibilities:

As a Customer Service Administrator, you will be:

  • Processing planned and unplanned service and repair requirements
  • Closing out engineer worksheets and creating invoices
  • Closing outstanding calls and booking follow-up calls as appropriate
  • Booking Contract Servicing
  • Processing orders for spare parts
  • Liaising with internal departments
  • Dealing with customers and suppliers
  • Participating in special projects and performing other duties as required

Requirements:

To be considered for the role of Customer Service Administrator you must have:

  • Experience within a customer service, call centre or administration environment
  • Strong problem-solving skills
  • A technically minded, confident individual
  • IT Literate e.g., Excel, Word and Outlook
  • Ability to multitask effectively and build strong relationships with clients

So, if you possess a warm, welcoming, and friendly disposition, and are interested in becoming a Customer Service Administrator, then apply with your CV today.

Why miss out? Apply now!

 

Location: Cardiff
Job type: Permanent
Emp type: Full-time
Salary from: GBP £20,080.00
Salary to: GBP £20,080.00

A worldwide distributor of products, services and supplies for the healthcare sector is looking for an Customer Service Manager to join their supportive team. You would be working within a caring organisation that offers lifelong learning and career progression plus a broad array of other benefits.

OVERVIEW

As an Customer Service Manager, you will be responsible for the internal service team and field service personnel in the South West region who perform on-site routine services including installation, maintenance, and repair. The role is part office-based (Cardiff) with some travel around the South West region as required.

RESPONSIBILITIES

As a Customer Service Manager your key duties will include:

  • Overseeing call and case management and reporting on performance
  • Implementing policy and procedures and reporting on all product liability issues
  • Coaching and training customers, end-users, and group departments as required maintaining high levels of customer service
  • Ensuring operational readiness for the Internal service and field team in terms of training, knowledge and awareness and recommend improvements
  • Conducting on-site reviews of engineering work
  • Coordinating the activity of other group technical members
  • Providing support to group service and operations departments

REQUIREMENTS

To be considered for the role of Customer Service Manager you must have:

  • Experience managing an internal service/help desk teams
  • Experience within a service management function.
  • Management training/project management training desirable.

NEXT STEPS

To become an Customer Service Manager, apply now with your up to date CV!

 

 

Location: Cardiff
Job type: Permanent
Emp type: Full-time
Salary from: GBP £50,000.00
Salary to: GBP £50,000.00