Job Description
FIRST LINE SUPPORT ENGINEER
GLOUCESTERSHIRE
£25,500 - £26,000
Our client in the Technology Industry, is looking for a First Line Support Engineer to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.
BENEFITS
As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.
RESPONSIBILITIES
As a First Line Support Engineer your key duties will include:
- Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
- Identifying, diagnosing, and resolving software-related problems and technical issues
- Assisting clients with the installation and initial configuration of software products
- Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
- Escalating complex issues to the 2nd Line Support teams
- Offering basic training to clients on using the software effectively
- Maintaining accurate records of client interactions, technical issues, and resolutions
- Assisting in testing new software releases and updates to identify and report bugs
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of First Line Support Engineer, you must have:
- Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role
- Excellent problem-solving and analytical skills
- The ability to communicate effectively, both written and verbal
- Self-motivated with a positive attitude
- Able to work under pressure whilst maintaining quality and attention to detail.
NEXT STEPS
If you’re interested in becoming a First Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out!