CUSTOMER RESOLUTION SPECIALIST (CONTRACTOR)
DAY RATE: £150
Our client is looking for a Customer Resolution Specialist who has previous experience working as a contractor through an umbrella company.
You’ll need proven experience handling complex customer cases within a Banking environment and significant experience working with vulnerable customers. The assignment is expected to last 3 months but could be extended.
ABOUT THE ROLE
As a Customer Resolution Specialist, you will be responsible for handling complex cases, building rapport with customers over the phone to agree and implement workable solutions.
RESPONSIBILITIES
As a Customer Resolution Specialist, you will be:
- Speaking with customers over the phone, both inbound and outbound, who are in arrears
- Building relationships with customers through strong listening skills and being there to support them during the arrears process
- Investigating the situation, looking at options to support the customer and setting up payment plans
- Liaising with other departments and clients
- Updating internal systems with accurate information
- Working to set policies and procedures and all deadlines
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Customer Resolutions Specialist, you must have:
- Previous experience within a phone-based customer service role, dealing with vulnerable customers or arrears/ debt.
- Experience within a highly regulated environment, preferably financial services or banking.
- Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner
- Previous experience working as a day rate contractor, through an umbrella company.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Customer Resolution Specialist, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!