Job Description

VULNERABLE CUSTOMER SPECIALIST

BRISTOL

£28-38K

Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.

This is a full-time, permanent position with hybrid working on a 3:2 split.

ABOUT THE ROLE

• As a Vulnerable Customer Specialist, you’ll be responsible for handling particularly challenging, high-risk and sensitive cases, often dealing with vulnerable customers.

• In addition to this, you will support the Customer Agents who deal with the more routine cases, providing regular coaching and upskilling.

• You’ll liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.

REQUIRED SKILLS & EXPERIENCE

• Our client is looking for someone who has strong experience working with vulnerable customers within Financial Services or Banking.

• You’ll need excellent communication skills, a confident telephone manner and a proactive approach.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today!