Job Description

CUSTOMER SERVICE ADVISOR

BRISTOL

£28,000-£32,000

Our client based in Bristol is looking to recruit a Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Customer Service Advisor you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Advisor, you must have:

• Previous experience within a call centre environment, preferably inbound.
• Proven experience taking ownership of cases seeing them through to resolution for the customer.
• Excellent communication and relationship building skills.
• Ability to work to KPIs.
• Prior experience within a regulated environment would be beneficial.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!