Job Description

MORTGAGE SUPPORT ADVISOR

MANCHESTER (hybrid, 3:2 split)

£28,800

Our client, based in Manchester, is looking for a compassionate and customer-focused Mortgage Support Advisor to join their team on a full-time, permanent basis. Offering hybrid working from day one, you'll enjoy the flexibility of working from home 2 days per week.

This is more than just a customer service role. As a Mortgage Support Advisor, you'll be the reassuring voice customers turn to when they need support during times of difficulty. You'll use empathy, professionalism and excellent communication skills to build trust, understand each customer's circumstances and provide the guidance and reassurance they need during challenging times.

If you're someone who genuinely enjoys helping others, can quickly build rapport over the phone and takes pride in delivering outstanding customer service with sensitivity and care, this could be the perfect opportunity for you.

Benefits

• 35 hour week, Monday to Friday
• Hybrid working, with 3 days in the office per week
• Generous holiday allowance plus the option to buy/ sell days
• Life assurance
• Employee assistance programme
• Season ticket loans and a whole lot more

RESPONSIBILITIES

As a Mortgage Support Advisor you will:

• Handle inbound calls from customers, supporting them through the process and ensuring a suitable solution is implemented
• Provide an empathetic approach while ensuring call objectives are achieved
• Ensure systems are updated with each customer interaction
• Work in line with regulations, procedures and SLAs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Mortgage Support Advisor, you must have:

• Previous experience within a mortgage support role
• Prior debt collections experience is desirable
• Experience working in a call centre or phone-based environment
• Excellent communication skills with the ability to handle sensitive situations in a professional and empathetic manner
• Ability to work to targets and KPIs
• Confidence working within a regulated environment

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Mortgage Support Advisor, apply today!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!