COMPLAINTS HANDLER

DONCASTER / HYBRID

Up to £29,500 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Complaints Handler to join their fast-paced, exciting team based in Doncaster.  

ABOUT THE ROLE

The Complaints Handler is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Complaints Handler you will:

• Provide professional advice and support over the phone and via written correspondence
• Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
• Act in line with industry guidelines and legislation
• Communicate effectively with both internal and external stakeholders
• Ensure information is recorded accurately in the database/ system
• Work to achieve the departments and company SLAs (Service Level Agreements)
• Report any potentially serious complaints to your line manager
• Identify and report any breaches
• Produce information and statistics in relation to complaints management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Handler, you must have:

• Previous Complaints experience within Financial Services
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong organisational and attention to detail skills
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Complaints Handler apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

COMPLAINTS SPECIALIST

MANCHESTER / HYBRID

Up to £33,000 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Complaints Specialist to join their fast-paced, exciting team based in Manchester.  

ABOUT THE ROLE

The Complaints Specialist is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Complaints Specialist you will:

• Provide professional advice and support over the phone and via written correspondence
• Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
• Act in line with industry guidelines and legislation
• Communicate effectively with both internal and external stakeholders
• Ensure information is recorded accurately in the database/ system
• Work to achieve the departments and company SLAs (Service Level Agreements)
• Report any potentially serious complaints to your line manager
• Identify and report any breaches
• Produce information and statistics in relation to complaints management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Specialist, you must have:

• Previous Complaints experience within Motor Finance is essential  
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong organisational and attention to detail skills
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Complaints Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CUSTOMER SUPPORT EXECUTIVE

DONCASTER / HYBRID

Up to £29,500 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Customer Support Executive to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Customer Support Executive is working with the collections department, supporting customer that are in financial difficulty and managing their case through to a satisfactory resolution whilst ensuring a positive customer experience.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Support Executive your key duties will include:

• Taking inbound calls from customers that are in financial difficulty
• Understanding the root cause of the customers issue, which can often be both sensitive and complex in nature, taking ownership for resolving
• Identifying any fraudulent accounts and taking the necessary action
• Ensuring all admin and paperwork is present and correct, working to FCA regulations
• Liaising with 3^rd parties (Debt Collection Agents, Auctions, Repossession Agents)
• Dealing with customer complaints
• Updating all systems with accurate information

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Support Executive, you must have:

• Previous Customer Service experience is essential
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Experience dealing with vulnerable/difficult customers or within a regulated environment is preferable
• Excellent communication and relationship building skills, both written and verbal
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Support Executive apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CUSTOMER ACCOUNT MANAGER

BURTON

Up to £33,000

A thriving Financial Institution based in Burton upon Trent is looking for a Customer Account Manager to join their fast-paced, exciting team.

ABOUT THE ROLE

The Customer Account Manager will be working closely with the Sales Director & Senior Account Manager and be responsible for growing business with existing customers.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Account Manager your key duties will include:

• Building and maintaining relationships with existing customers over phone and email
• Generating accurate quotations and paperwork
• Assisting the Sales team with administration tasks
• Updating systems with relevant and accurate information
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Account Manager, you must have:

• Previous experience within Account Management/New Business/Sales Support
• Experience within the Financial Services/Banking sector is highly desirable
• Educated to GCSE level with passes in Maths & English as a minimum
• Excellent relationship building skills, both written and verbal
• Excellent organisational skills
• Proactive, driven and self-motivated
• Problem solver

NEXT STEPS

If you’re interested in becoming a Customer Account Manager apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

TELESALES EXECUTIVE