FIRST LINE SUPPORT ENGINEER
GLOUCESTERSHIRE
£25,500 - £26,125

Our client in the Technology Industry, is looking for a First Line Support Engineer to play a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

BENEFITS

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

RESPONSIBILITIES

As a First Line Support Engineer your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of First Line Support Engineer, you must have:

• Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal

• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail.

NEXT STEPS

If you’re interested in becoming a First Line Support Engineer, apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

JUNIOR CABLING INSTALLATION ENGINEER

CENTRAL LONDON

£27,000

Must have a Clean, UK Driving Licence!

We are looking for a Junior Cabling Installations Engineer around Central London, with the opportunity to progress and develop through formal qualifications and on the job training.

ABOUT THE ROLE

The Junior Cabling Installations Engineer will work alongside a Senior Engineer and be responsible for the Installation of Optical Fibre and Copper structured cabling systems for IT and telephony networks.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays) and extra days off around Christmas/New Year. Some extra benefits include pension scheme, travel expenses paid and the opportunity for qualifications.

RESPONSIBILITIES

As a Junior Cabling Installations Engineer, you will:

• Installation, termination and testing of copper cabling systems
• Installation of fibre optic cabling
• Termination and testing of fibre optic cabling
• Installation, termination and testing of voice/telephony cabling
• Testing and fault-finding
• Copper and fibre patching within IT cabinets in equipment rooms and other locations

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Junior Cabling Installations Engineer, you must have:

• Confident using hand tools and drills etc., ideally worked on-site in a trades environment previously
• Full, Clean UK Driving Licence
• Fluent in English
• Good written and verbal communication skills
• Experience in a customer-facing role is preferred but not essential
• Positive and proactive approach to work
• Reliable and punctual

NEXT STEPS

If you’re interested in becoming a Junior Cabling Installations Engineer apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!