COLLECTIONS ADMINISTRATOR

HESSLE

Up to £24,000 + Bonus + Benefits

 

A thriving Financial Institution, based in Hessle, is looking for a Collections Administrator to join their fast-paced, professional, and exciting team.

 

ABOUT THE ROLE

The Collections Administrator will be providing an effective and efficient service, reporting to the Collections Manager, ensuring all policies and procedures are adhered to.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes, training opportunities and much more!

RESPONSIBILITIES

As a Collections Administrator your key duties will include:

• Building relationships with customers and being there to support them during the arrears process.
• Advising and regularly updating relevant staff of significant collections and its progress
• Ensuring the collection of overdue accounts
• Communicating with customers via telephone and email
• Ensuring any legal paperwork is followed up with Solicitors, complying with current legislation
• Handling monies, arrears reports, and administration of direct debits
• Analysing data and calculating figures
• Supporting the team with any ad-hoc administrative duties
• Working to set policies and procedures and all deadlines

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Collections Administrator, you must have:

• Previous experience within Credit Control/Debt Collections/Banking environment
• Educated to GCSE level with passes in Maths & English as a minimum
• Computer literacy, including Word and Excel
• Excellent communication skills, both written and verbal, with the confidence to negotiate
• A bright and confident personality, with great problem-solving skills
• The ability to thrive under pressure and be highly adaptable

 

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Collections Administrator, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

OPERATIONS ADMINISTRATOR

WIMBLEDON

£29,650

12 MONTH FTC

 

A thriving Financial Institution based in Southwest London is looking for an Operations Administrator to join their fast-paced and exciting team on a 12month fixed term contract.

 

ABOUT THE ROLE

The Operations Administrator will be providing excellent customer service, whilst processing multiple cases and liaising with both clients and solicitors. You will process contracts prior to financing, and respond to customer queries via email and telephone.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As an Operations Administrator your key duties will include:

• Obtaining customer privacy consents and preferences to comply with GDPR, FCA principles for Treating Customers Fairly, AML and KYC Customer checks
• Process inbound documentation and input the data onto the system, reconciling information with hard copy customer documentation packs
• Managing data retention through transferring or recalling documentation to/from secure storage partners
• Creating, amending, and re-setting up claims on the system
• Handling bespoke Solicitor processes, driving resolution and ending client issues
• Participating in testing new systems changes when needed

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Operations Administrator, you must have:

• Previous Administration experience is essential, ideally within the Financial Services or Legal is preferred
• Experience dealing with difficult customers
• Educated to GCSE or equivalent level with passes in Maths & English
• Excellent communication and relationship building skills
• Understanding of Microsoft Office, including Excel
• Problem solver with excellent organisation skills
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

 

NEXT STEPS

If you’re interested in becoming an Operations Administrator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

ADMIN ASSISTANT

EAST KILBRIDE

£24,320 PRO RATA

9 MONTH FTC

 

Our client, a thriving Institution based in East Kilbride is looking for an Administrative Assistant to join their fast-paced, exciting team. You will be generating and preparing settlement quotes, confirmation letters and account statements for customers.

 

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, cycle to work schemes and much more!

 

RESPONSIBILITIES

As an Administrative Assistant your key duties will include:

• Generating, preparing, and ensuring a timely delivery of accurate settlement quotes and confirmation letters for internal customers
• Investigating and clearing all ongoing screening on new customers
• Resolving potential matches with information in the business’ system, logging and reporting unresolved matches, and collaborating with other branches for cases requiring additional action
• Assisting in clearing the back books of existing clients
• Liaising with other branches, ensuring an accurate and organised collection of documents is collated for audit purposes

 

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Administrative Assistant, you must have:

• Previous experience in an administrative role is desirable
• Excellent communication skills, both written and verbal
• The ability to thrive both individually and as part of a team
• Proficiency in Microsoft Office
• Effective organisation and time management skills
• The ability to keep data confidential

 

NEXT STEPS

If you’re interested in becoming an Administrative Assistant apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

GRADUATE CUSTOMER RELATIONSHIP COORDINATOR

HESSLE

£21,000 - £24,000 + BENEFITS

FULL TIME PERMANENT

 

A thriving Financial Institution based in Hessle is looking for a Graduate Customer Relationship Coordinator to join their fast-paced, exciting team.

 

ABOUT THE ROLE

The Graduate Customer Relationship Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Graduate Customer Relationship Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Graduate Customer Relationship Coordinator, you must have:

• Educated to degree level
• Previous customer service or administration experience is desirable but not essential
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

 

NEXT STEPS

If you’re interested in becoming a Graduate Customer Relationship Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

CUSTOMER SERVICE COORDINATOR

HESSLE

£21,000 - £24,000

FULL TIME PERMANENT

 

A thriving Financial Institution based in Hessle is looking for a Customer Relationship Coordinator to join their fast-paced, exciting team.

 

ABOUT THE ROLE

The Customer Service Coordinator will be providing an effective and efficient service to customers and supporting the sales team.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Coordinator your key duties will include:

• Receiving enquiries via email and telephone and responding appropriately
• Updating systems with relevant and accurate information
• Supporting the Sales team when required
• Providing support with processing of new proposals, including checks on AML and Credit
• Processing deposits and initial payments on the system
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Coordinator, you must have:

• Previous customer service or administration experience
• Educated to GCSE level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills
• Understanding of Microsoft Excel
• Problem solver
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

 

NEXT STEPS

If you’re interested in becoming a Customer Service Coordinator apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!

BUSINESS ADMINISTRATOR

SOUTHAMPTON

Up to £27,500

 

A thriving Financial Institution, based in Southampton, is looking for a Business Administrator to join their fast-paced, professional, and exciting team. You will be supporting the induction of new business generated by the sales team, liaising with both external and internal parties, including customers, sales, and credit teams.

 

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes, training opportunities and much more!

 

RESPONSIBILITIES

As a Business Administrator your key duties will include:

• Working closely with various internal teams to provide support to potential customers
• Managing the administrative life cycle of opportunities, from proposal to completion and pay-out
• Communication any requests for conditions or missing items for payouts in a timely and efficient manner
• Undertaking credit and FCA checks and packaging opportunities for consideration credit
• Undertaking telephone delivery checks In line with departmental procedures
• Correctly and efficiently collating, updating, and reporting data

 

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Business Administrator, you must have:

• Previous experience in administration, handling internal and external stakeholders
• Experience in the finance sector or working within FCA guidelines would be beneficial
• Excellent communication skills, both written and verbal
• A high level of accuracy and excellent attention to detail
• Good organisation and time-management skills
• The ability to build and maintain long-lasting relationships with customers and stakeholders
• Good IT skills, including CRM systems and Microsoft office
• The ability to thrive both independently and as part of a team

 

NEXT STEPS

If you’re hard-working professional and interested in becoming a Business Administrator, apply today with your current CV! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

 

Don’t miss out! Apply today!