COMPLAINT HANDLER 12 MONTH FTC

REMOTE

£28,500 (PRO RATA)

We have a great opportunity for an accomplished Complaint Handler to join our client on a 12 month FTC. The role is working for a national organisation, where you will be joining a dedicated Complaints team, handling a range of customer complaints through to resolution.

Responsibilities:

As a Complaint Handler, you will be:

• Handling a range of complaints through to resolution, collecting any additional information required and ensuring customers are kept informed of all developments.
• Acting in line with regulations and policies, ensuring actions are completed within the necessary timeframes.
• Working to KPIs and deadlines.
• Collaborating effectively with other internal teams, including senior stakeholders.
• Ensuring the CRM system is updated after each development and customer interaction.

Requirements:

To be considered for the role of Complaint Handler you must have:

• Previous phone-based customer service experience, ideally within a property or repairs environment.
• Proven experience handling a range of complaints through to resolution, taking ownership of each case.
• Strong experience using CRMs, ideally SAP.
• Excellent communication skills, able to collaborate at all levels, internally and externally.
• Experience dealing with sensitive and confidential information.
• Passes in GCSE Maths and English or equivalent.
• Strong organisation skills and good time management.

So, if you are interested in becoming a Complaint Handler, then apply with your CV today.

Why miss out? Apply now!