CUSTOMER SERVICE ADVISOR

WIMBLEDON / HYBRID

Up to £28,990 + BENEFITS + BONUS

A thriving Financial Institution based in Wimbledon is looking for a Customer Service Advisor to join their fast-paced, exciting team.

Working hours are Monday – Friday, shifts between 8.30am – 6pm.

Hybrid – fully onsite for first 2-4weeks for training, thereafter, 2days office and 3days home.

ABOUT THE ROLE

The Customer Service Advisor will be providing an excellent service to customers and third parties, answering their queries over the telephone.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Service Advisor your key duties will include:

• Receiving enquiries via the telephone and responding appropriately
• Working to set targets
• Updating systems with relevant and accurate information
• Making outbound calls, when required, to resolve customer issues
• Ensuring all relevant internal checks and reviews are completed accurately and in line with company procedures

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Service Advisor, you must have:

• Previous customer service experience is essential
• Educated to GCSE level with passes in Maths & English as a minimum
• Contact Centre/Phone based experience is desirable
• Excellent communication and relationship building skills, both written and verbal
• Problem solver
• Can-do, positive attitude

NEXT STEPS

If you’re interested in becoming a Customer Service Advisor apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out!