VULNERABLE CUSTOMER SPECIALIST

BRISTOL

£28-38K

Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.

This is a full-time, permanent position with hybrid working on a 3:2 split.

ABOUT THE ROLE

• As a Vulnerable Customer Specialist, you’ll be responsible for handling particularly challenging, high-risk and sensitive cases, often dealing with vulnerable customers.

• In addition to this, you will support the Customer Agents who deal with the more routine cases, providing regular coaching and upskilling.

• You’ll liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.

REQUIRED SKILLS & EXPERIENCE

• Our client is looking for someone who has strong experience working with vulnerable customers within Financial Services or Banking.

• You’ll need excellent communication skills, a confident telephone manner and a proactive approach.

NEXT STEPS

If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today!

FINANCIAL CUSTOMER SERVICE ADVISOR

BRISTOL / HYBRID

£30-40k

Our client based in Bristol is looking to recruit a Financial Customer Service Advisor to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Financial Customer Service Advisor, you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.

RESPONSIBILITIES

As a Financial Customer Service Advisor you will:

• Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Liaise with other departments as needed.
• Work in line with policies, procedures and SLAs.

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Senior Customer Resolution Executive, you must have:

• Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
• Prior debt collections experience is preferred
• Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
• Ability to work to set targets and guidelines.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Financial Customer Service Advisor, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!

TEAM MANAGER

MANCHESTER / HYBRID

£43,000 - £50,000 depending upon experience

MONDAY – FRIDAY ONLY

Our client based in Manchester is looking to recruit a Team Manager to join their team on a full-time, permanent basis.

ABOUT THE ROLE

As a Team Manager, you will report into a Senior Operations Manager and be responsible for managing a team of between 12-15 and managing external stakeholder relationships.

RESPONSIBILITIES

As a Team Manager you will:

• Manage the day-to-day operation of the team ensuring meeting SLAs and client expectations
• Assign & allocation of workload
• Lead, coach, and develop a high-performing team, including conducting appraisals and performance reviews and setting objectives
• Monitor and track KPIs and provide reports to the Senior Operations Manager
• Own the recruitment and onboarding of new employees, working closely with the training team
• Support with change and continuous improvement initiatives across the operations department  

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Team Manager, you must have:

• Experience managing high performing teams, preferably within a regulated environment
• Strong understanding of operational processes and performance management
• Passionate about coaching, mentoring and training team members
• Excellent communication and relationship building skills – able to liaise at all levels
• Ability to support change, improve processes, and influence outcomes
• Strong problem-solving skills

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Team Manager, apply today with your current CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!